Review Time
Terrible experience parked here after a long holidays. How many people read their policy before parking here? i am a victim of this company's shit policy. Booked an indoor parking spot for my new 2024 car in winter time, but they left my car outside for a few days. good thing i have dash cam to see this. i spent over $1300 to get my car repaired after they tried to boost too many times and blew a fuse. My vehicle was completely disabled. Like they have done to many other cars with 1 star reviews, but not worth 1 star and with no liability policy even if your car is damaged, stolen from inside, burned, broken... without compensation. Their offer of $300 for all damages, out of kindness to me. not worth it at all and i don't need it anymore. When something unfortunate happens that policy is to protect them and their employees. The risk is on the customer. Consider this when parking here. You may have a good experience because nothing happened to your car but you have to be ready for the risk to your vehicle. That is how this business treated me. never coming back here.
I made my parking reservation online and used my AMA number for a discount which was great. It was easy and made it super convenient when I showed up the day of my trip. Everything went quickly and conveniently. Both shuttle drivers I got (both ways) were friendly and helpful with my big suitcase. When I came back I used the text link Park2Go sent me, and I was able to pay and get my car started and ready for when I arrived. It’s a very streamlined operation. I will be definately be using them again next time!
On November 11, 2024, at approximately 4:42 AM, I arrived at Newark Liberty International Airport. I subsequently proceeded to shuttle/bus stop number 18 to take a shuttle to the Park 2 Go facility at 780 Dowd Avenue. I entrusted my luggage to the chauffeur ; however, it appears that he inadvertently left it on the sidewalk of the terminal. I became aware of this oversight only upon my arrival at the facility to retrieve my vehicle.In an effort to locate my belongings, I requested the office to contact the previous passenger who had been dropped off at the terminal subsequently upon me entering the van. The office confirmed that this individual observed the chauffeur leaving my luggage on the sidewalk. The ocean Blue Travel-Pro carry-on contained my work laptop that contained sensitive information about my students, house keys from both my homes here and in Puerto Rico, personal items, Apple Watch and iPhone charger, survenior that I purchased for my family. The sad part about it’s that neither chauffeur or management have take full responsibility or apologize for the inconvenience. I usually travel 4 to 5 times a year and always park there, but after today’s incident Park2Go loss a customer. Laura H
I recently used this parking facility and had a very disappointing experience. Upon arrival, I noticed a billboard with a different parking name, which was confusing. The surroundings of the parking lot felt very unsafe, with a lot of trash, several junked cars, and food remnants scattered around.We waited for half an hour for the person in charge of the parking to show up. When they finally arrived, I tried to communicate in English, but they claimed not to understand. After returning to Charleroi, I messaged and called the driver, who assured me they would arrive within 10 minutes. However, we ended up waiting for two hours.The entire parking experience and service were a joke. Compared to Low Cost Parking, this parking lot should not even exist.
I paid for 4 days (Thurs 3:15 to Sun 8 pm) and arrived 3.5 hours late to pick up my car. They charged me a $23 penalty, though the receipt said guaranteed daily rate $11.95 (I'm not convinced I even went over 4 days). The guy at the counter, who was super rude, pointed to something on the counter saying they could charge me a fine for being late. This was a 2 day fine for being 3.5 hours late. I showed him my receipt and he pointed to the paper on the counter which was not pointed out when I checked in. I won't park there again as a result. No other place has charged a 2 day fine for being a few hours late. As long as you're within the 24 hour paid period, other places ignore the estimated pickup time.
The drop off was fine and the car was not damaged or stolen; however the return was a nightmare. I called when luggage was in-hand (9pm). Was standing in the rain and cold for 30 minutes watching other companies come by multiple times. I called back and he said guy would be there in 2 minutes then hung up on me. He did come but flew by us. When i called again, guy said van was full and would come back to pick us up. When i Complained, he hung up on me again! Waited another 10 minutes and called and was hung upon again. Had someone else call and he hung up on her also. Guy finally arrived 48 minutes after the first call was placed with no incident. Went inside to get the keys and guy was no where to be found. We called and he opened the door. He was clearly HIGH! He did not offer any apologies and handed the key telling us our car was somewhere out there in the lot and we had to go looking for it. Horrible!
If I could give it minus stars I would. Horrible service, rude workers and not helpful at all. I bought a Groupon online but was told that I can’t use it because I didn’t make reservations before hand. Front desk staff was unprofessional and extremely rude, charged me almost 200 for the 7 days. When we arrived back to Newark me and my two young kids had to wait for over 30 minutes for the shuttle but other company shuttles made several rounds. They had only one shuttle running, when I called to see what was the hold up, I was rudely hung up on several times. Back at the parking spot I asked to speak to the manager and was once again dismissed and told me that it’s not there issue that I waited for over 30 min. Would not recommend.
Hi - We had used PARK2GO AT Newark Airport several times; they are great, UNTIL YOU RETURN AND FIND THAT YOUR CAR WAS DAMAGED FOR OVER $ 4800.00!!! They refuse to answer my phone calls and emails when they found out that I did not have collision insurance on my 8 year old car. I was forced to take them to court where I won a default judgement. We called the Elisabeth Police and filled out an accident report- THEY REFUSED TO GIVE US THEIR INSURANCE INFORMATION- DO NOT PARK THERE. When I went to court, there was ANOTHER RIDER SUING THEM FOR DAMAGES.Tom W
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