Review Time
WARNING - POSSIBLE SCAM I ordered a washing machine part for my grandmother but received the wrong item. When I tried to return it, I found that only the item price would be refunded, with no reimbursement for taxes, fees, or shipping. I returned the item with tracking and waited for the promised 5-7 business days for a refund. When it didn't arrive, I checked their support page, which was just a form available during limited hours. There was no phone number or address, making it feel very untrustworthy. I submitted two forms without any reply. Eventually, I received a response saying they are not affiliated with any consumer protection organizations and that my email has been blocked. How is this acceptable? Exploiting the elderly and responding rudely is unacceptable!
CAUTION - POSSIBLE SCAMMERS I ordered a washing machine part for my grandmother but received the wrong item. When I initiated the return, I found out that only the price of the part would be refunded; there was no reimbursement for taxes, fees, or shipping. I returned the item with tracking and waited for the promised 5-7 business days for a refund. When it didn't arrive, I checked their support page, which is just a form available during limited hours. There was no contact number or address, making it seem very suspicious. I submitted two forms without any response. Finally, I received a reply stating they are not affiliated with any consumer protection agencies and that my email was blocked. How is this acceptable? Taking advantage of the elderly and being dismissive is outrageous!
I was struggling to find a part for my old clothes dryer. This platform had it in stock. I placed my order and the part was shipped the same day. I received it today, a day earlier than expected. I would definitely use this service again. Great price and fast, free shipping!
Despite paying extra for genuine parts, I received aftermarket items. When I pointed this out, they attempted to gaslight me, claiming I ordered aftermarket parts, even though my invoice clearly states otherwise. Another item arrived damaged, and they refused to cover the return shipping costs. It seems that when they make a mistake, I have to bear the cost. After confronting them about their dishonesty, they chose to ignore my communications. They are poor businesspeople, as I have many appliances that will need parts in the future, yet they opted to cheat me over a few dollars in shipping.
The company delayed my shipping despite my premium payment for quick delivery, as I needed my washer operational. When I contacted them for clarification, I was met with hostility and harassment. Terrible customer service, misleading claims about shipping costs and times, and an overall negative experience.
I ordered a part for my dryer, ensuring it was compatible with my model, yet it didn't fit. I reached out multiple times and was told I could return it, but I would have to pay for shipping. Given that they sent the wrong part, this seems unreasonable. I will not order from them again as they clearly cannot be relied upon.
The ordering process was fine, but customer service was a problem. The delivery attempt was rejected due to an incorrect address. I contacted them to correct it and asked for a resend, but their response was to reorder. They refused to resend the item, did not offer a refund, and wanted to argue. After researching, I found their reviews to be very poor.
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