partzilla.com

4.3
4.3 Based on 200 reviews

Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!...

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Average Rating

4.3

/
5

200 Reviews

5 Star
76%
4 Star
5%
3 Star
2%
2 Star
4%
1 Star
14%

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Review Time

Steve Holt
Fast shipping

Fast shipping! Great customer service.

5
Date of experience: Sep 11, 2025
Tien Truong
DO NOT ORDER FROM HERE

DO NOT ORDER FROM HERE, you have better chances of getting your item faster through random ebay sellers, they did not send me tracking number till i pressed a customer service worker to send me tracking number which had been shipped (3 days prior to me asking). Item cancellation is very difficult even only a day after purchasing the item. Have to wait for item to process and ship and deliver to return it, now they ending up losing money through shipping labels on returns. Idiot company structure. Just order from ebay with the same part number and save yourself time.

2
Date of experience: Sep 10, 2025
Rich C
Talked Kendra and was amazing customer…

Talked Kendra and was amazing customer service 👏

5
Date of experience: Sep 08, 2025
Bruce Hutton
Paid extra on a 1-3 day shipping

Paid extra on a 1-3 day shipping. Parts ordered on a Tuesday evening and were shipped on Wednesday. Tracking said they would arrive by 5pm on Friday. No show and got another tracking notice that it would be delivered on Saturday. No show now is going to be Monday and was told that Monday was the 3rd shipping day and no credit for paying extra to 1-3 day shipping. Looks like I will stick with Rocky Mountain ATV from now on, they have always delivered on time.

2
Date of experience: Sep 06, 2025
Jacob G
I've placed several orders with…

I've placed several orders with Partzilla, and they always arrived asap, correct, and packaged well. Everything from small bolts and washers to an entire fairing panel for my ZX-10R. I have a great Kawasaki dealer in town, but I still order from here instead.I had my Ninja's bearings fail very randomly, and right before a major event I was going to take the bike too. I texted the customer service number at 4AM to ask about overnight air shipping, and someone immediately responded in great detail. THAT is beyond exceptional customer service! While Partzilla was unfortunately one short on the bearings I needed, and they will need to be ordered from Kawasaki (who my dealer warned me takes their sweet time regardless of how much you pay to have them asap parts), Partzilla's customer service still went way above and beyond to try and help me.Will continue buying from and recommending you guys!Partzilla management, please be sure to thank your customer support team for their efforts, and your warehouse team for their effort in safely packaging and fast order filling work!

5
Date of experience: Sep 04, 2025
John C
Template of Excellence in Customer Service

I contacted "Partzilla" Customer service for assistance ordering a part online for my 2018 Toyota Tacoma 6 Cyl. Sport 4X4 pickup. For me there was some confusion as to what part i should order from their website. This was due to (2) parts appearing to be the same with cost and type online. A customer Service rep. named "Krystal" came on the line and was able to resolve my issue almost immediately with outstanding professionalism accompanied with knowledge and kindness that i can really respect, especially in these times when its an act of Congress just trying to get a live person on the phone for assistance. Very much appreciated and Thank yoi! Best Regards,John C.

5
Date of experience: Sep 04, 2025
Mike Brown
Easy ordering and lightening fast…

Easy ordering and lightening fast processing and shipping!

5
Date of experience: Sep 03, 2025
Paul
one and done

fulfilled my order and delivered on schedule!

5
Date of experience: Sep 03, 2025
mark jaeger
right part for my bike and fair priced…

right part for my bike and fair priced THANKS!!!

5
Date of experience: Sep 02, 2025
Daniel A. Lahut
Arrived earlier than expected

Arrived earlier than expected. Packaged extremely well.Very affordable pricing.

5
Date of experience: Aug 30, 2025

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