Review Time
Although the quality of their products is good, I got a product that looked different online than when I received it. The color was different and I know it was a light white off-white natural color when I contacted them about the variance and color they said well due to lighting and screens, etc. sometimes there can be variations in the color. I did not like that answer and they basically said they were sorry that I was disappointed I know that this product doesn’t cost that much to make, and I spent almost $200 on a cushion that I can’t use because of the color very disappointed in this company
I’ve called and sent multiple emails and no response. We received part of our order and nothing looks like what it was supposed to be. I got one email that they received a ticket and will follow up and there has been not a single response. This is so disappointing and frustrating especially since we paid in full. We also never received our second shipment and not a single reach out from the company.
This was the worst experience I have ever had with a retailer in my life. Initially, my order arrived two weeks later than originally estimated. The order then transposed the measurements between the seat and back cushions. When I complained, they required me to submit videos of what I had received. The second order I received next had the correct measurements, except I received 4 seat cushions, instead of 2 seat cushions and two back cushions. I complained again. This time they again sent me two seat cushions instead of two back cushions. To this day, I have never received back cushions with the correct measurements and customer service has not responded to my complaints.
Cushions were custom made and shipped quickly. Foam could be better quality/firmer, but acceptable. Hope they stand the test of time! Cushions arrived on promised delivery date - color was close to what we expected, cut and size is a little over our stated measurements, but hopefully they will soften up and fit a little better in time. Will say - website states “ Made in the USA” - but these shipped from India, travelled thru Mumbai, to Dubai, to Paris, then to Memphis Int’l hub for FedEx. Don’t lie about where the product is from! Otherwise, generally happy with the quality of the product. (As others have stated in their reviews, strong pungent smell from the cushions takes at least a full 24 hours to off-gas.). Good quality for the price-point.
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Since 2016, PatioHQ offers innovative products featuring quality craftsmanship to enhance our customers’ enjoyment of the outdoors. We think you will find the everyday prices on our website to be very competitive for high quality outdoor furniture and made in the USA cushions. We hear all the time that our prices are too good to be true, what’s the catch? There’s no catch, we don’t spend millions of dollars on marketing and we are online only which alleviates overhead costs, those savings are passed onto the customer. You may also customize individual pieces and furniture sets with our vast offering of beautiful, durable outdoor fabrics to truly make each piece your own.See more
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