Review Time
I'm truly heartbroken that the company is closing down - their service has been outstanding! I made an order and accidentally entered the wrong postcode, causing my parcel to be lost. The company refunded my money despite the error being entirely mine. If the team behind this company starts a new venture, I will eagerly support them from day one!
I'm genuinely saddened to hear that the company is closing down - their customer support is remarkable! I made an error with my postcode while placing an order, leading to my parcel being lost. The company refunded my money despite the mistake being completely mine. If the team behind this company launches a new business, I'll be there from the start!
I ordered a medium black silk wide strap vest that should have fit perfectly (size 12 to 14). However, it turned out to be quite large, measuring around 39” under the arm, much bigger than my previous purchase. I can't wear it with sweaters. After reading negative reviews about their customer service, I'm hesitant to return it, so I might wear it under a loose dress or give it to a friend.
I ordered two pairs of men's pyjamas, and when they arrived, the quality was disappointing. The material felt very flimsy. One pair had a 35" leg while the other was 31", even though they were supposed to be 32". When I contacted customer support, they suggested I sew them up myself. Very poorly made and the customer service was lacking.
I've been a loyal customer for years, especially for underwear, and have received catalogues and orders at my current address for 8 years. However, my last order was mistakenly sent to an old address from a decade ago. I paid for fast delivery as I was about to go on holiday. While the company did leave a message about the return, the sales agent I spoke to was unhelpful and dismissive when I tried to resolve the issue. This was the worst phone experience I've ever had. There seemed to be no interest in fixing the problem, and I was even accused of wasting their money on postage. The company really needs to improve their phone service; upsetting customers is never a good strategy. I've lost trust in them to send my orders correctly.
Although the delivery was a bit slow for all my items, I was happy when my size 10 striped bamboo dress arrived. It's a great length, even for my height of 5’3”, and I love the elbow-length sleeves along with the flattering cut and pockets. I'm ordering it in pink as well because I like it so much. I don't understand the negative reviews and have been satisfied with the customer service so far, which encouraged me to buy more sale items.
As a long-time customer, I ordered four pairs of knickers, including two in a silk and cotton blend. I already had two older pairs from the company and expected them to be the same. Unfortunately, the size L was much smaller than usual, despite me still being a size 10. I made the mistake of wearing them, hoping they would stretch, but they didn't, and now I can't return them. My interaction with customer service was quite disappointing; I encountered an unhelpful and unfriendly agent.
I purchased a lovely shirt that was delivered within 24 hours. I did opt for express delivery, which guarantees arrival within 48 hours, so receiving it a day early was reassuring, especially since I bought it for an event in a week. All the items I've purchased have been stylish and of high quality.
I ordered two dresses: a striped summer viscose shirt dress and a bamboo cotton striped dress. I'm very happy with the shirt dress; the viscose material is cool for summer, the midi length is perfect, and I love the pockets and short sleeves. It looks fantastic with a belt. Unfortunately, the bamboo cotton dress was too clingy for me, so I returned it. There was a delivery issue with my return due to a courier problem, but the company handled it brilliantly and ensured I received my refund promptly. Highly recommended!
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Timelessly stylish clothing and accessories in pure and natural fabrics at affordable price.
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