Review Time
I ordered a dog harness a month ago. Emailing them several times for a delivery status. All replies are BS. They come from a company called Premier Trust and they never provide any information, just that it’s process or at Customs. Deceptive website never mentioned China! I already notified my credit card company about fraud and they told me I won’t have to pay the charge. STAY AWAY FROM ANYTHING “PAW PRINT” or similar websites.
I ordered a raincoat for my dog at a size according to their size chart after meticulously measuring my dog first. It took a whole month to get as I did not realize that it came directly from China even though their office is based here in San Francisco. When I tried to get a refund they would only give me 20% of the amount I paid and ONLY after I mailed it back to China and it was received. So they kept 80% of my money and I had to pay for the return shipping, which I did not do and had to write it off as a total loss. As a previous review said, total scam company. I wish I could get the word out to more sites so trusting people can avoid my experience. Hopefully karma will give this company what it truly deserves, bankruptcy.
If I could give zero stars I would. It’s been 31 days and when I sent a message to cancel the order they put it in the warehouse to ship, literally the day I notified them to cancel. Now I’m supposed to wait another how many weeks for it to come from china.Nothing on their website, order page etc mentioned it would take this long and you can’t leave a review on that website and you can’t see these reviews with out looking for them on an external site.Ordered this item on October 20, 2025
Back in November, 2025 we bought a harness for our dog, Freida, because she could no longer have a leash attached to her collar. She had developed a tumor on her neck and with a leash attached to the collar, it put pressure on the tumor. We were trying different harnesses where the leash attached to a ring on the top of the harness instead of the front, and ordered one that looked like it would work, from Paw Print Pad. Their website said "Easy Returns" for a refund or exchange. The way the harness fit still put pressure on the tumor, so it wouldn't work. When I requested to return it for a refund, I was told that they had just changed their Return Policy, and if I wanted a refund I would have to return the harness to their warehouse in China. However, if I wanted store Credit, they would give me a 50% refund, and I could keep or donate the harness. If I wanted a cash refund, they would give me a 20% refund, and I could keep or donate the harness. Since it cost more to ship to China than I paid for the Harness, I accepted their offer for the 20% refund. That was in November. I have made multiple requests via email for them to process my refund, but every time I get an auto response that they are still waiting for an update from the appropriate department to be able to process my refund. No customer service at all!
The harness came finally after being mislead that it was shipping from Canada , when it came from China. Normally I’m not a complaining person but in this case the harness is cute - but the price and the (where) the harness is from totally off base my $19.99 harness rolled over to be $26.99. I got the harness today and thanks but I won’t be ordering from here again.
The worst of the worst!!! Please do NOT buy anything from this company.1- You will never receive it2. They do not refund your money inspite of the fact that they do not send you your merchandise (it’s like making a donation to them!!!)3- no contact information. Their telephone number goes nowhere!! You can leave all the messages you want and no one will ever call you back4- customer service- there is none! you can send an email after email and some AI inbox will send you an automated response. You will never find out where your package is, or if your package is ever going to come. so save your money.I wish some governmental agency would close them down
My order came in the time it was supposed to. It fit perfectly. Was exactly what I ordered and was personalized correctly. I was Leary reading all the bad reviews. I guess no one is writing reviews if they are happy with their order. So, here’s one. I am very happy with the item I purchased from Paw Print Pad. Thank you.
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