Review Time
So it looks like I was not the only one scammed by this company. I ordered a product a few weeks ago, and have heard nothing on delivery. They don't have a phone number, and don't respond to email. Looks like they took my money and ran...
Back in November, 2025 we bought a harness for our dog, Freida, because she could no longer have a leash attached to her collar. She had developed a tumor on her neck and with a leash attached to the collar, it put pressure on the tumor. We were trying different harnesses where the leash attached to a ring on the top of the harness instead of the front, and ordered one that looked like it would work, from Paw Print Pad. Their website said "Easy Returns" for a refund or exchange. The way the harness fit still put pressure on the tumor, so it wouldn't work. When I requested to return it for a refund, I was told that they had just changed their Return Policy, and if I wanted a refund I would have to return the harness to their warehouse in China. However, if I wanted store Credit, they would give me a 50% refund, and I could keep or donate the harness. If I wanted a cash refund, they would give me a 20% refund, and I could keep or donate the harness. Since it cost more to ship to China than I paid for the Harness, I accepted their offer for the 20% refund. That was in November. I have made multiple requests via email for them to process my refund, but every time I get an auto response that they are still waiting for an update from the appropriate department to be able to process my refund. No customer service at all!
If I could rate this company with negative stars I would do so. I ordered a hat for my dog. The photos on the website do not represent the hat. It looks great in the pictures but is not the same when you receive it. I ordered on January 30,2026 and received it on March 3, 2026. When I placed the order, the website indicated my order would be received in 10-15 days. I had to contact them, via email, several times to get an update on shipment of the order. When I received it on 3/3 and asked for a refund because of the poor quality and fit, they offered 15 % refund ($3.59) or a 25% discount on a future order. After another email exchange, they indicated that I must return it to the Quanzhou Alilling Co warehouse in China. That would be the only way of receiving a refund. I paid $23.94 for the item and it will probably cost close to what I paid, by the time I pay customs and postage. At this point, I am not willing to gamble any more of my money on this company. I do NOT recommend purchasing anything from their website. You are wasting your valuable time and money.
I ordered a harness for my dog- she’s a german shepherd mix so we were very particular about getting a “friendly” color. The brand that was recommended was out of stock in our color everywhere but Paw Print Pad. My partner was frustrated by the shopping experience so I went ahead and ordered it.It took longer than stated to get a shipping notification. I never got an estimate on when to expect my item, and when I emailed (3 times) I got the exact same, unhelpful response.The tracking number went to a site in Chinese. The English translation wasn’t great and I was never able to track my order. I almost enlisted a friend to translate the site for me!After waiting almost a month, I received the harness. It’s too small! We measured her multiple times because her breed is known for fit issues. We definitely ordered the right size. On further inspection, I noticed there are no brand labels and there are details that are different than the product pictures. It’s a knock off!!!I stated the return process but I’m not hopeful based on passed experience. I think I’m probably out close to $50 at this point. This is as close to as scam as you can get, in my opinion.
Ordered a recovery suit for my dog Was supposed to arrive 10-15 business days. Came in almost 5 weeks later. Ordered a large What I got would barely fit my cat. Tried to get them to send a label to refund. They refused saying I could keep the suit and get a 15% refund or get 25%off next order. Why would I keep a suit that doesn't fit?
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