Review Time
Very disappointing experience with Pecron.
I placed order #3526 on February 20, and since then I have tried multiple times to contact customer support. I reached out via email, website chat, Facebook, and Instagram, but I have not received any response at all.
For a company selling expensive power stations, this level of customer service is unacceptable. Customers should at least receive a reply or an update about their order.
If this situation is not resolved soon, I will be forced to open a dispute with my payment provider.
I hope Pecron will finally respond and solve this issue.
Very disappointing experience with Pecron.I placed order #3526 on February 20, and since then I have tried multiple times to contact customer support. I reached out via email, website chat, Facebook, and Instagram, but I have not received any response at all.For a company selling expensive power stations, this level of customer service is unacceptable. Customers should at least receive a reply or an update about their order.If this situation is not resolved soon, I will be forced to open a dispute with my payment provider.I hope Pecron will finally respond and solve this issue.
I ordered an E1500LFP on January 21, and from the very beginning I did not receive any order confirmation or order number to my email (including spam).After 15 days, I contacted the seller to request my tracking number, as due to blackouts in Ukraine I urgently needed the station for basic survival needs. Instead of providing clear information, they responded with generic, scripted messages saying that my model was out of stock and, as an apology, they could upgrade me to a more powerful model at no additional cost, with expected shipping at the end of February or beginning of March.I asked again for my original order number, but they replied that they had already updated my model and would send a new order number later. I clearly stated that I did not agree to any change and asked for my order number again — for the fifth time — otherwise I would contact my bank to request a refund.After that, the communication stopped.At this point, the bank has not yet refunded the money due to some document-related difficulties. I am left without the product, without my money, and without electricity.
It order a E3600lfp in the beginning of February. After 3 weeks still nothing, I have bin trying to contacting them on several ways. Response: Nothing....So I asked my money back with PayPal.Update: After the complaint true PayPal the product whas delivered in a week.
I ordered a pecron F3000LFP Portable Power Station from pecron Store via Amazon.de on 15th of February this year.Estimated delivery date was late February till early March.On February 21st I get a notification from Amazon that pecron has not yet confirmed the shipment for the order.I contact pecron on that day and get no response at all.Yesterday (26th), I get a notification that my order is now cancelled.No communication from pecron.Disgraceful behaviour towards customers by pecron.Do not buy from them!If this is how they treat customers when buying, I dread to imagine what their customer support is like after the purchase.
I made an order on 26 of January 2026, but no any shipment notification received. I'm contacted Pecron-eu via chat, and get two times reply that they will ship today or tomorrow, with top priority. From beginning of February 2026, they stopped responding on my emails and messages in official chat. Today is 11 of February 2026, no response, no updates on my order. Absolutely disrespectful to the customers.
Update on my one star review: Pecron has now contacted me following the previous bad review. I have received tracking numbers and an explanation regarding unexpected delays caused by issues in Poland. Thank you for that — this has restored some of my confidence.Still, I believe that with clearer and earlier communication, much of this frustration could have been avoided. Waiting more than 40 days is a long time.At this point, I am mainly interested in the actual quality of the products and their arrival. I will update this review once I have received them to give an honest and balanced assessment. I am not here to harm anyone’s business, only to share my genuine experience.
Pecro will not honor extended warranty when you buy there units through one of there other sellers. You think they would since we bought two of there large units. More chinese rip offs !! They want your money & info. We bought through an American company and they showed there sale, So PECRON told me they will not honor there advertised extended sales warranty unless you buy from them in china that's not what the sale said ! That's one of the biggest reasons we bought there units. What else will they not do!!
Whatever you do don't order from pecron eu, it is over a month since I ordered a 2400LFP and no delivery. Support is a joke, no number just a chinese email and they answer with 'sorry this happened to you please wait'. I have asked for a refund 3 times and now they ignore my emails and blocked me on Instagram. €800 wasted on a scam company.
Claim your business profile now and gain access to all features and respond to customer reviews.
thegentsofsweden.se
futbin.com
dragonflyshipping.com.au
thegodfreymethod.com
danlec.uk
kiyagilights.com
safeshipmovingservices.com
trustedjersey.com
ornamentallyyou.com
tapin.gg
