Review Time
The product is good but the customer service is bad. They have no respect to customer service. What I say is god truth your opinion I don’t care. It’s ok if you don’t encounter problem but if problem happens …. Bang head on wall
Failed to receive OTP on mobile number when logging in with Krisflyer. I called Singapore Airlines helpdesk and they said the issue is with Pelago as I could receive the OTP when logging in to Singapore Airlines app and website. Raised similar issue with Pelago helpdesk and they said the issue is with Singapore Airlines. Very disappointed with the lack of ownership in both helpdesk.
Unable to assist with change of bus route number from no. 6100 to 6001. Such a simple request yet unable to get your bus company partner for such a simple request. Now I have effectively lost the money. In future will not book via Pelago unless there is no other alternative.
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A travel experiences booking platform by Singapore Airlines.
Pelago connects you to culture with the diverse range of activities across global cities. From travel essentials to iconic attractions and hiddens gems. Pelago has something for everyone. As part of the Singapore Airlines Group, it provides customers with service and quality that you can trust.
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