Review Time
Been using them for years, suddenly they locked us all out, have been paying our bill timely on autopay, they continued to charge us but suddenly locked us out and deactivated our account. Been attempting to reach ANYONE for over a month now, no response what so ever. Insane. We paid for our service and they're denying us.
Been using them for years, suddenly they locked us all out, have been paying our bill timely on autopay, they continued to charge us but suddenly locked us out and deactivated our account. Been attempting to reach ANYONE for over a month now, no response what so ever. Insane. We paid for our service and they're denying us.
Total lack of customer support. They are very good at autorenewing you each year, but do not provide timely reviews of insurance reimbursements which is the whole reason you would want a QSEHRA provider. Looking for an alternative provider since Peoplekeep was acquired by Remedy Health they clearly are understaffed and have some management issues.
Ridiculously complicated for no reason. It's a pain to apply for reimbursement. Almost every time I submit receipts for medical expenses, People Keep doesn't accept it and asks for more and more documentation. They make everything so difficult. I wish my employer didn't use this service but it's cheap for them and they don't offer benefits so it is what it is!
Horrible customer service. I can't even log into my account. I contacted customer service and was told they had no record of my e-mail. They keep charging the monthly fee using the e-mail they say they have no record of. CS then said I need to contact my administrator. The response I got was " I can't help you. I can't even cancel the service.
Company auto-renews yearly but does not allow for subtractive changes to membership during the year. A review at the end of one year into the next does not occur, so if you don't call to change terms / membership before the next auto draft, you are out of luck and they have your money. Their protocol is built to maximize their profits without consideration for clients' needs.
PeopleKeep was very good. I used them for one of my companies for two years with no problems. When I went to sign up my second company recently, the prices had tripled. I was in a hurry and didn't really notice. What I did notice, was when they charged my card a second (unauthorized) time the next day. After speaking with them, all they have to say is that they 'recalculated' and decided that I owed them more. I will have to look for alternatives now.
We only used this product for a couple of months and it was the worst experience ever! Customer support would never answer our questions, we would follow up numerous times and would have to fight for a response. When we closed our account, PeopleKeep sent us a general reminder to file paperwork required by law. When we reached out to obtain that information from our records, they took a month to response to us (only after following up) and then told we needed to download the records before closing our account (these records were not generated when our account was active). They then said they emailed us the data, but no one at the company received it which means private data was sent outside our company. Never use this product!
There is an error on the tax reports that we did not receive from them until after the deadline. The soonest we can get a meeting to correct this is a month after we reported it. Half of our employees will have to file an extension because of them.
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PeopleKeep is a new way to offer benefits called personalized benefits. Until now, most small businesses have been unable to offer traditional group benefits because they’re too expensive, too complicated, and too one-size-fits-all. Most people believe benefits are the services a company offers, such as a health insurance plan or 401(k). With personalized benefits, it’s the opposite. Companies give employees tax-free money to spend on the consumer services they find most valuable. It’s as simple as wages. The company sets a monthly benefit allowance, and employees buy what fits their personal needs. This saves companies and employees an average of 35 percent in taxes compared with wages while avoiding the pains of offering traditional group benefits.See more
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