Review Time
Quick responses to any questions regarding size and delivery.
Easy to communicate with and received 2 outfits before the scheduled delivery. Took a risk ordering online but happy with both outfits. Thanks
I placed an order in December. They wrote to me weeks later with a different color that would not work. I asked them to cancel and refund if they couldn’t deliver. This has led to weeks long of back and forth where they are trying to get me to accept anything else and won’t refund me. I’ve picked it up with my bank. This is unacceptable behavior and their scammy behavior needs to be exposed. After you read these, look them up on Reddit and other platforms, it will make this 4.5 review highly suspicious. Not only will I never recommend them to anyone, I plan to make sure everyone in the major desi communities I’m in - Ohio, NY, Texas, Bay Area know what a scam this website is or how poor it’s become. Their awful treatment has not only gained them a dissatisfied customer but an advocate against their HORRIBLE STORE!
Wonderful experience at the Pernia’s Pop-Up Shop. Henry was extremely helpful, spoke very kindly, and provided amazing customer service throughout. He resolved my issue quickly, remained professional at all times, and consistently checked back to ensure everything was taken care of. Truly appreciated the attention and care — made the entire experience smooth and pleasant. Highly recommend!
The dress turned out stunning and was delivered promptly. Thanks to the representative, I was able to get the right measurements for my dress and make necessary adjustments to my order. They were kind, very helpful, and incredibly responsive. I would definitely work with them again and order from this service.
I had a very disappointing experience ordering from the online service. I was only informed about the additional import duty after completing the purchase and when the parcel was ready for delivery. If this information had been provided upfront, I would have opted for delivery within the country. Instead, I was compelled to pay an import duty nearly equal to the cost of the item itself. It truly felt like a hostage situation — pay up or forfeit your order. To add to the frustration, the quality of the items does not match the price at all. For high-priced silk garments, there is no lining, which is unacceptable and clearly a sign of cost-cutting. The finishing and overall quality are far below what is expected from a platform that claims to be premium. With the lack of transparency regarding duties and the subpar quality of the products, this was a highly disappointing experience. I would strongly recommend that international customers reconsider before placing an order.
⭐️⭐️⭐️⭐️⭐️ Exceptional Support from the Representative The service exemplifies what true luxury support should feel like. While shopping online from the U.S. for my daughter’s engagement outfits, the representative was consistently available, impeccably responsive, and incredibly attentive—despite the time difference with the location. Her patience, product knowledge, and calm guidance made the entire process seamless and stress-free. Every question was answered with clarity and care, making the experience feel personal, reassuring, and effortless from start to finish. What could have been a complex and overwhelming purchase was transformed into a smooth, confidence-filled journey. This was concierge-level, white-glove service at its finest. The representative is an exceptional asset to the company, and I will wholeheartedly recommend her to my family and inner circle without hesitation.
This was my first interaction with the service, and I couldn't have asked for a better experience with the company and its customer support team. The business chat was very responsive, and I am particularly grateful to a representative who assisted me greatly. There was some confusion regarding sizing when I placed my order, and he provided a reasonable solution while expediting my order for quicker delivery. He was accommodating and highly professional. I would definitely recommend shopping with this company to friends and family because of the excellent customer service I received.
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