Review Time
1st I live in Quebec and the allergies pills for my dog cost me $500 every 3 months, now since I started using this supplier it costs me $324 every 3 months. The service is great, good communication if any problems with the prescription it is handled fast and solved in a professional manner. The delivery is on time just like indicated on the order. Strongly recommend to everyone. Most important their product is a very good quality and approved by my veterinarian.
They are horrible to deal with. They do not immediately fill your orders. Shipping fees are ridiculous and you pay $9.99 fee for every prescription they fill. There are other very reputable companies online that offer free shipping over a specific amount and if you pay shipping it’s a low cost. Plus you are charged a nominal fee for the first prescription you have filled. There are no added fees on any further prescription in your order. I’ve been trying for 2 weeks to call with no luck. I’ve sent 3 emails and the pharmacy I have chosen to move over to, has sent several emails to have 7 prescriptions, (which I had to pay my veterinarian $20 for each written script) transferred and those requests have been ignored!
1st I live in Quebec and the allergies pills for my dog cost me $500 every 3 months, now since I started using this supplier it costs me $324 every 3 months. The service is great, good communication if any problems with the prescription it is handled fast and solved in a professional manner. The delivery is on time just like indicated on the order. Strongly recommend to everyone. Most important their product is a very good quality and approved by my veterinarian.
Just got my dogs tick, flee meds from them. This is the first and the last time i am dealing with them. Super slow in serving customers. Very difficult to get someone on the phone to follow up. They dont provide details on the process, before ordering. After all paperwork was in place, they still took a long time to process the order and ship. I might as well spend that time and money getting the meds from a Vet!
** Avoid this service if you can! **I wish I would've checked the reviews before using this service. They're incredibly slow—a simple email exchange took a week to be solved. And I haven't reached the shipping part. They don't seem to understand that dealing with medication usually implies a sense of urgency.
Can they be a bit slow? Sometimes. So I order in a timely manner. Any issues have been quickly resolved by phone or email.Pets Drug Mart has made it possible for me to financially afford to help my 2 aging chocolate labs.I cannot say enough about how grateful I am. People are so used to the Amazon model of next day orders that they seem to think every business should process the same way, forgetting that prescriptions have to be verified, etc. This company has been a gift to me. I only wish I'd found them sooner.
Overall is not a terrible service but very complicated to order medication that requieres prescription.besides that, the worst part is the shipment procedure/times,,, last forever. after putting an order it takes 14 days to get it delivered within Canada. I recommend it? no sure but if you use it... do not expect a somewhat fast delivery
I read a lot of not great reviews for pets drug mart so I was hesitant to use them but they are Canadian and come recommended on Tanya’s Comprehensive Guide to Chronic Kidney Disease as a more affordable option for supplies for my CKD cat. All in all, ordering, tracking and contacting customer service all worked well for me.Pros -affordable-Canadian-products are as described-graciously refunded me without any hassle me when I had two of my items freeze (they do note that temperature sensitive items are shipped at buyers discretion for future reference) Cons-no original “eta” on delivery until the shipment was sent-slower shipment times than you might want depending on your animals needs (but my order was placed during the holiday season and I still saw it within 2 weeks.)
Ordered insulin pen, needles as well as a box of 10 vials of insulin. The shipping alone was over $98, it arrived in the over a week after being shipped by mail. I complained about the delay, but they only offered to send another batch if I didn’t receive it in the next few days. (We are talking about insulin) Once I received the package, my dog became increasingly ill over the next few weeks. Her glucose got very high and despite increasing her dosage, I could not get it to come down.I went back to my vet and bought more insulin directly from them even though they could not provide the vials for the pen. My dog started recovering within a few days. I definitely would not recommend this service!!!
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