Review Time
Two items were not included in my delivery. Instead, it was mistakenly delivered to a nearby address without my consent. I was home during the delivery, and there is a secure porch at the back of my address that has always been utilized for such purposes.
I purchased three fitted caps in blue, red, and green and I couldn't be more satisfied. Excellent price, quick delivery, and the quality is perfect. Even better, they were less expensive than the same caps available on other platforms. The service was seamless from beginning to end. I would gladly order again. 🧢✨
Received a damaged hat and asked for replacement but told i could only return the hat and make a new purchase, while also being expected to pay for delivery...after already spending £50 on 2 hats and paying for delivery.
Customer services (Harris) was rude and pushy, demanding i sent pictures of damaged hat which is not part of the returns policy. I sent hat back and waited 2 weeks with still no refund, to then have to request "manual refund" after a certain date. All in all, took 3 weeks for refund. Will buy replacement hat elsewhere and won't be buying from New Era directly again.
Received a damaged hat and requested a replacement, but was told I could only return it and make a new purchase, while also being expected to pay for shipping...after already spending a considerable amount on two hats and delivery. The customer service was rude and insistent, asking for pictures of the damaged hat, which is not part of the returns policy. I sent the hat back and waited two weeks with still no refund, then had to request a 'manual refund' after a certain period. Overall, it took three weeks to receive my refund. I will look for a replacement hat elsewhere and won't purchase directly again.
Outstanding assistance! Unfortunately, my package got lost, but after reaching out via email, the representative was incredibly helpful and processed my reimbursement right away since the package was deemed lost. I will definitely order again in the future :)
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