Review Time
Gabby from Plaud AI provided outstanding support.She responded quickly, guided me step-by-step, and helped me successfully resolve my issue with the Plaud Note Pro.Thanks to her assistance, everything works perfectly again.Excellent customer service — thank you, Gabby!
I ordered the Plaud Pro from the official website on November 17, 2025. By December 1, 2025, there was no indication of delivery. I contacted Plaud customer service, who said it would be shipped on December 5. After another five days, on December 10, the delivery status stopped updating on December 8. Customer service claimed it was out for delivery and thought it had been attempted, but no delivery was made. I checked Amazon UK and found they have the Plaud Pro available with one-day delivery. I inquired with Plaud customer service, and they said they didn't sell on Amazon. I requested a refund because I can purchase from Amazon, which has a more reliable courier service. However, they repeatedly told me to check with the courier and offered no help. Check the comments and reviews. It seems it is a useful product but has very poor customer service and courier issues. I reviewed the refund policy; it was a 30-day policy with the receipt. My order was placed almost a month ago, so how can I receive my refund in this case?
Approached help desk for unbinding the device from the previous mail. Took little time but did a great job, @Christopher Navarra and @Ken had put some great efforts on regaining access to my device. Took some time but I appreciate the effort. It is suggested for @plaud.ai to enable online/live chat so that issue can be resolved quickly and ease the panic. You guys do have online chat but responding in mails, my suggestion is to add this as a feature in your application or website where ever it is.Thank you
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