Review Time
Advertised as being crispy chicken, not the chicken burger we got. Ordered a box meal with a crispy chicken burger but when I took a bite it was full of liquid and undercooked. It didn’t taste good at all. Spoke to the staff and the server took it away on a napkin to the kitchen. Not sure what she was doing I was shocked when she just returned with it still in the napkin saying she spoke to the manager in the kitchen and he said it was just grease! Giving it back to me like I was just going to keep eating it.I was appalled! The burger got thrown away and we left. I emailed the customer service on the night to complain. The customer service requested photos and proof of purchase to investigate the matter. To top off the bad experience, it’s been over 2 weeks now and I’ve received no further correspondence and idea if they have bothered doing anything about it.
Been twice now and both time have missing item in the bag, only realise when i got home as both time it was a large order, try to call but they dont have a contact number for the company or retail shop.contact them through there app , but was of no help on there bot chat, have email but I'm guessing i won't get a replyThe food was ok , just over salted and a bit dry, still not on par with the USA
I had a terrible experience at Popeyes Braehead.When I politely told the staff that my caramel coffee had no caramel flavour at all, the staff member immediately pulled a long face and refused to admit there was any problem.Then they replaced it with another cup that tasted exactly the same — clearly not fixed. When I mentioned it again, they gave me a second replacement that was so overly sweet it was undrinkable.It was obvious they did it on purpose, as if to mock or play with me for simply pointing out an issue. This behaviour is rude, childish, and completely unprofessional.No customer deserves to be treated like this. I strongly urge Popeyes UK management to investigate this branch and take action.Refusing to admit a mistake and deliberately making things worse is not customer service — it’s pure disrespect.
My husband and I are regular customers at the Wakefield Popeyes, but the hygiene standards are really disappointing. I’ve seen staff preparing wraps and burgers without gloves, which is very concerning. Even worse, one staff member was mopping the floor with blue gloves on, then went straight into the kitchen to complete someone’s order wearing the same gloves, before going back to cleaning again.We wanted to address regarding this to the manager but couldnt find the right person then.
I had a very bad experience with Popeyes in Birmingham, UK. After eating at their restaurant, I became ill from what I believe was food poisoning. This not only ruined my trip but also caused me to lose a significant amount of money.I immediately reported the issue to Popeyes. A member of their investigation team called me once, but she told me there was nothing she could do and promised to call back. Since that day, I have received no further communication.I have tried emailing several times, calling back the number that originally contacted me, and even messaging their official Facebook and Instagram accounts. My messages have been seen but completely ignored. To this day, I have received no follow-up, no refund, and no apology.This is extremely disappointing and unacceptable customer service, especially when it concerns food safety. Based on my experience, I strongly recommend staying away from Popeyes Birmingham.
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