Review Time
The shelves do not match the description provided. I ordered two live edge shelves, but both are half an inch shorter and not deep enough. For instance, one was supposed to measure 24 inches in length and 6 inches in depth, but it actually measures nearly 23.5 inches long and just under 5 inches deep. Returning them to the original seller would be too much of a hassle.
The shelves I received are not as described. I ordered two live edge shelves, but they are both half an inch shorter and not deep enough. For instance, one was meant to be 24 inches long and 6 inches deep, but it measures nearly 23.5 inches long and just under 5 inches deep. Returning them to the manufacturer would be too much trouble.
I ordered an industrial-style bar table with a wooden top, and it was just what I wanted at a great price. Initially, I didn't realize the product was from overseas, and I should have done more research. When I inquired about my order, I received a polite response that it was handmade and ready to ship. I was worried after reading reviews, but I didn't cancel. The tracking updates were frequent and reassuring. Finally, two months later, the well-packaged table arrived, and I was relieved to find it was well-made and easy to assemble. The cost to make it myself would have been significantly higher, which is impressive.
I ordered a live edge floating table on October 5th, and what I received on November 8th was just a board and screws. It doesn't have the live edge as advertised, and the screws aren't suitable for installation in a typical U.S. home. I'm not satisfied with this order and am requesting a refund and return label. I'm uncertain about the outcome and wouldn't recommend this seller.
Don't waste your time! I ordered a bar table, but it is not a live edge plank—just a collection of strips glued together. It's the most basic and unappealing piece of wood. A simple plywood plank would be more interesting and much cheaper. I fell for it, so you don’t have to.
I ordered a half whiskey barrel end table, which was marketed as authentic and unique. Instead, it arrived made of plain wood, and the metal ring was silver galvanized instead of black as shown. It took two people to assemble due to the poor quality of the materials. While it looks okay, it does not match the pictures on the website.
I ordered a side table and a tray, but the tray arrived broken. The table was missing hardware, a second shelf, and a metal decorative piece. It’s essentially useless. They promised to send a new tray but I haven’t received any updates. They mentioned needing to 'investigate' the missing pieces, but as the customer, this should not be my concern. I paid for a product that is defective, and they have not addressed their mistake. Avoid this seller at all costs.
If I could give negative stars, I would. I ordered two live edge floating shelves, and upon arrival, they had several issues: no real live edge, numerous dents, incorrect mounting hardware, and unfinished undersides. Customer service has been combative and unhelpful. After exchanging ten emails, they finally agreed to a return but expect me to pay for shipping because they claim 'there's nothing wrong with the shelves.' I refuse to back down. This company is a scam. The product images on their website also seem artificially generated.
What didn't go wrong? The customer service was unhelpful and indifferent about the poor quality of the product. Our floating shelves were meant for a kitchen wall but barely resemble furniture. The undersides were unfinished, and there was no real live edge as advertised. I attempted to escalate my concerns, but received the same indifferent responses claiming the product was satisfactory. They clearly do not prioritize quality or customer satisfaction.
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