Review Time
I received a gift for my second child, and I've always adored necklaces featuring my children's names. I had one for my first child from a different provider, so I was excited. However, I was quite disappointed to find that the names were extremely small, and it seemed like my second child's name was misspelled! Additionally, the love hearts aren't connected, causing them to spin around and obscure the names. Unfortunately, I can't return this, so my partner won't be able to recover the cost!
I received a gift for my second child, and I was excited to see a name necklace. However, I was disappointed to find that the names were extremely small, and my second child's name appeared to be misspelled. The love hearts spin around, making the names hard to see. Additionally, I can't return this item, so my husband won't be able to get a refund!
I faced a delivery issue (which wasn’t the company’s fault), but thanks to a representative who promptly addressed my concerns and contacted the delivery service, it was resolved quickly. I appreciate the politeness and efficiency during such a busy time. The product is beautiful, and I will certainly shop here again!
Absolutely terrible! Both the chain and pendant were defective! I'm very disappointed and won't be ordering again. Be cautious when purchasing; the first chain arrived tangled, and when I tried to attach the pendant to the replacement chain for my mother's gift, it wasn’t properly soldered and kept falling off. It was embarrassing when it fell into her Christmas dinner!
Although I was initially disappointed that my ring didn’t maintain its quality, I was very satisfied with the response after I reported it. The ring was returned within weeks, fully restored to its original state. I'm thrilled to have it back and impressed by the attentiveness of the team. I received updates throughout the process, which was very straightforward.
My experience with the company, especially with a representative, was exceptional. I ordered two personalized necklaces for my sons, and when they arrived, the chain length was incorrect (my mistake). I had only three days to return them before needing them back. They quickly provided a return label and sent them back via special delivery. The communication was excellent, and the necklaces are of lovely quality. I will definitely make this my go-to shop for jewelry!
While I appreciate the fast shipping, the necklace isn't worth the £150 I spent. The birthstones are so tiny that they’re barely visible without glasses and good lighting. The customer service employee was kind, but the outcome was disappointing. I requested a refund upon returning the necklace, but I was denied because the size of the stones was 'clearly' shown in the listing. Overall, I'm quite disappointed in the necklace and the refund process. I wouldn't suggest this store for purchasing items with birthstones.
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The original hand-stamped personalised jewellery company, crafting meaningful keepsakes with love in Brighton. Free UK delivery.
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