Review Time
I am extremely let down by what I received after such a long wait. There is no information regarding returns. I have spent a significant amount of money, yet there is no returns label provided. Additionally, I am missing some items (two frames and mounted borders) and was advised to file a claim, but I haven't received any response in two weeks! It's incredibly frustrating, especially given the amount spent. I previously had a good experience with a related company, but this service has not met expectations at all, and the customer support has been very poor.
I am truly let down by what I received after such a long wait. There’s no guidance on returning items. I’ve spent a significant amount of money and there’s no returns label? Additionally, I’m missing some items (2 frames and mounted borders) and was advised to file a claim, but I haven’t heard back in 2 weeks!! It’s incredibly frustrating to spend so much and face this. I previously used a linked company with no issues, but this service has not met expectations, and the customer support has been awful.
I’ve been struggling for 4 days regarding an order over £250 that arrived damaged. The only way to contact them is via email, and on day 3, I received no response. The order is sitting in my hallway, waiting for guidance on what to do! I’ve sent multiple emails with photos and codes, but I keep getting responses asking for the same information, which feels automated. If this continues, I may have to go through my credit card provider to reclaim my money. I won’t be ordering again; this has been very disappointing and stressful! I did have better experiences in the past, but this returning customer is now lost. I sent batch codes and photos on Sept 30 with no reply. On Oct 2, I emailed again for an update, but still no response. On the 5th day, I received a reply stating they would refund my money.
I received very inexpensive photocopies. I paid £35.00 for 4 faded copies on thin paper. Three out of four had borders, so they didn’t match and were not the correct size as stated or shown. There was no information on returns and no response to my emails.
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