Review Time
I just ordered a complete travel system from winstanleys pram world when i was let down by another company (still not delivered after five weeks of waiting) they delivered the entire system the next day at no extra cost! I even phoned the warehouse to check and spoke to a lovely lady on the phone who reassured me, cannot recommend this company enough thankyou so much!
I just ordered a complete travel system from winstanleys pram world when i was let down by another company (still not delivered after five weeks of waiting) they delivered the entire system the next day at no extra cost! I even phoned the warehouse to check and spoke to a lovely lady on the phone who reassured me, cannot recommend this company enough thankyou so much!
I just ordered a complete travel system from winstanleys pram world when i was let down by another company (still not delivered after five weeks of waiting) they delivered the entire system the next day at no extra cost! I even phoned the warehouse to check and spoke to a lovely lady on the phone who reassured me, cannot recommend this company enough thankyou so much!
Appalling retailer who have washed their hands of helping me with a faulty product I purchased on 13th September. I have done everything they asked with the manufacturer and now have heard nothing from either in two months. I have just sent a letter before action in order to obtain a refund. Totally put off by this company. Despite the manufacturer giving written authorisation for my refund they are still stalling. I seriously would pay a little more for an item elsewhere to avoid this unprofessional attitude they have when dealing with issues
I’ve made the order and paid with Apple pay, the website didn’t ask for my address however as soon as the email confirmation arrived to my inbox, I’ve changed the address on my account. It was Friday night so I wasn’t able to call anyone by Monday and suddenly on Sunday they have delivered the item to the address I lived 3 years ago without verifying it or asking me to enter the address myself. When I’ve raised the issue and explain the situation customer service just blamed it on me, apparently the address is associated with my apple pay address (which was done I don’t know how many years ago) and said that they will not do anything to sort the issue and it was my fault. Apparently changing address on your account does not matter and I needed to call them (bare in mind that the order was done Friday night when phone line wasn’t working and same applies for the weekend, Monday was too late according to them). Now my £200 item is lost and they can’t be bothered to rearrange the delivery
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