Review Time
The service features trendy designs, yet the overall experience can be inconsistent. My package arrived significantly later than anticipated, and the tracking information was not very helpful. The items were decent, but the sizing varied and the fabric quality was lower than I had hoped. The support team did respond eventually, but it took several days. Overall, it wasn’t a complete failure, just somewhat unreliable.
I ordered two dresses with next-day delivery and returned both, but only received a refund for one. I’ve reached out to customer support through multiple channels, including social media and email, but have received no response, resulting in a loss of my money. I’m extremely disappointed after being a long-time customer.
I've been waiting over a month for a refund and have only received automated messages stating it's 'pending.' Despite numerous attempts to reach customer service, I have not received any replies from a real person. This delay is unacceptable and violates consumer rights. To make matters worse, the refund was supposed to go to a closed account, which I’ve communicated several times with no resolution. I am demanding immediate action to escalate this to a human representative and manually reissue my refund.
The service offers trendy designs, but the overall experience can be inconsistent. My package arrived much later than anticipated, and the tracking system was unreliable. The items were decent, but the sizing was not consistent and the fabric quality was lower than expected. Although the support team eventually responded, it took several days. Overall, not a complete failure, but definitely unreliable.
I’m giving a MINUS 100000! There has been ZERO contact or response after several attempts through social media and email. I demand my order refund immediately! The delivery service claims it was delivered to a parcel shop, but that’s not true. The shop doesn’t even stay open late! This is unacceptable!
I ordered several dresses, and one arrived worn, with a bad odor and visible stains. I've been trying to contact customer service for three days without any response. It’s unacceptable to send returned clothes that haven’t been properly cleaned. The lack of communication is disappointing.
I recently returned clothing worth £184 within days of receipt due to poor quality and sizing. Instead of a refund to my original payment method, I received store credit without my consent. I've tried reaching out on various platforms but only received automated responses. It’s concerning that I’ve also been targeted by scam accounts pretending to be customer service. I demand my refund to my original payment method and an improvement in service security.
I wish I had checked reviews before placing my order. There are numerous negative comments about the service. They seem more focused on attracting new customers than addressing the needs of existing ones, which is a significant failure. Poor communication and refund issues should not be happening in 2025.
The customer service is absolutely appalling. My order arrived three weeks late, during which I was on holiday. Now I’m unable to return it due to a supposed 14-day policy. I’ve sent multiple messages via social media and have not received any replies. I’m now at a loss and out £70. This is not an isolated incident.
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