Review Time
Our experience seems to echo many others. We paid nearly 1,000 Euros for a shipment from Sweden to the UK, and it has now been delayed by two weeks due to the company not sending the completed customs paperwork to their customs department. Despite reaching out twice to inquire about the delay, no action was taken. On 20th November, the shipment was collected, with an estimated delivery date of 4th December. On 24th November, the company requested I complete customs paperwork, which I returned within two hours. The next day, I was asked to revise the paperwork, which I did within an hour. By 28th November, I inquired why it was still in customs according to tracking, and was told there was nothing more to do as customs had not cleared it. By 1st December, there was still no progress. I contacted them again, only to be told the same thing. On 5th December, I reached out to the customs department directly, only to find out they had never received the paperwork from the company, so I sent it directly to them. On 8th December, I received confirmation that the shipment was finally approved to leave Sweden after being stuck for two weeks. By 11th December, there was still no tracking update. When I asked what was happening, I was told it might be delivered on 16th December, but with no guarantees. If the delay was due to their error, why was my delivery not prioritized? It seems every shipment is facing delays. I am extremely disappointed that my concerns were not addressed during my previous inquiries. As a small business owner, having a large amount of stock stuck in customs for weeks is financially devastating. Unlike larger corporations, I cannot absorb these mistakes. They need to improve their service and pay attention to customer requests.
This has been the most frustrating experience I've ever had. I ordered two items from the same seller; one was shipped with one carrier and the other with a different one. The first item arrived in just three days, while the second one has been stuck for nine days and has only traveled a small fraction of the distance. The support team has been unhelpful, and the representative I spoke with repeatedly refused to assist me. It feels like there's no support available for my location.
Initially, they missed the pickup for two business days, and then my order got stuck at the next terminal for an additional three days without any updates. I strongly advise against using this service. If you can avoid it, do so. Even walking the package to its destination would likely be quicker.
This has been the most frustrating experience I've ever encountered. I ordered two items from the same store; one was sent via one courier and the other via a different one. One arrived in three days, while the other has been stuck for over nine days with minimal progress. The support team is unhelpful and refuses to provide any real information. The first courier forgot to pick up my order for two days, and then it sat at the next terminal for three days without movement. I strongly advise choosing another option if you value your time.
This has been a frustrating experience. My delivery was supposed to be out for delivery on Friday, but I was told at 3 PM that it hadn't been loaded. I was promised it would arrive on Monday, but when I called, customer service had no information and directed me to my supplier instead. The representatives were unhelpful, and it seems like their only role is to pass the buck. If you're considering using this service, think twice. Their communication is poor, and they seem to lack accountability.
I was waiting for a package from Germany to Italy. The tracking worked fine until it reached the last location, where it was stuck for ten days with no updates. Customer service is entirely automated and unhelpful; I couldn't speak to a real person. After much delay, they finally arranged a delivery appointment. The entire process took 20 days instead of 10. The delivery person even made an unprofessional remark about the situation. I am shocked that they are still in business.
The delivery experience was unacceptable. They only called after arriving, which left me unprepared. I had arranged for a neighbor to receive the package, but the delivery person left without waiting even a moment. Better communication would have made a significant difference.
I ordered a new bicycle online after mine was stolen, but it has been stuck in a depot for over a week with no updates. Neither the retailer nor the courier can provide any information. It's baffling how they can lose a package of such size. This has been the worst service I've ever experienced.
We arranged a shipment through a service for three boxes from one city to another. The tracking has been unreliable, and what should have taken five business days has extended to fourteen. Despite having tracking devices in the boxes, they weren't scanned properly. The last location has been unable to deliver due to an unspecified issue. I've used other services without a hitch, but this experience has left me very disappointed.
My piano was stuck in a facility for ten days before finally being shipped to the UK. I received no updates for over a week, and only after persistent inquiries did they confirm it would finally be sent. I am waiting to receive it, but my trust in their service is very low.
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