Review Time
Princess hotels should close Club Jandia hotelIt was the worst holiday we have ever had.The weather was superb but the hotel is in need of total renovation.The rooms air conditioning (when we needed some warmth) doesn’t work.The bathrooms are old and shoddy, the showers at best are weak but on 3 occasions we had no hot water in the evening.The plugs in the basin, shower / bath don’t work.The towels provided are so thin and of a low quality.The bases of the bed were scratched and looked way over due for replacement.I didn’t dare look at the mattress.The pillows were so lightweight.The food was of such a poor quality, including the 2 A La Carte restaurants.The toilets in the common parts of the hotel hand driers are a joke, smelly, dirty and often without soap.The main and beach entrances are dirty.All this was after changing rooms. We raised issues with the front desk.But realised there was little they could do. I was told by a member of front desk staff to contact Princess head office. I DEMAND A RESPONSE
We stayed recently in the Guayarmine Princess Hotel. It was the worst experience I ever had. read before you make your own booking with a princess hotel. See here our experience. The Hotel first gave us a hotel room on ground floor. once we arrived in our room there was a gutter smell. the cleaning crew came and sprayed some spray but this did not help. So we asked is this normal problem and they advised this is normal on this floor. We asked for another room. The hotel said we are full. I was about to go and check out again. They finally found another room. Later we found out that the hotel is build lower than the boulevard and that this is a structural problem as gutter goes to lowest point and they did not put protection inside so one can not prevent this smell if they do not make structural changes. the new room was next to the aircondition units of the next door hotel and making a lot of noise. We had to sleep with earplugs for this noise. Than the food market is a place where one eats and is buffet style food. The problem is that place is not good at all. Our experiences where terrible. As we have holidays together we like to eat together but if you tried this there your table might be cleaned, taken by other guests or your medicine trow out. so each goes separate turns and eats separate. the food they use is not fresh food but canned vegetables instead of fresh. the hygiene where also not up to par. the placemats were not cleaned. they have special roast restaurant a sit down dinner. it is a bit better but there they use a lot of salt in everything. food presentation is not there. the luxury dinner location in gazebo do not go there as there is the gutter smell of the street rising up. we complained to front desk as we asked for manager. but only guest services only replied. therefore a full letter will go to ceo of princess hotels as well as the guest services are rude and unprofessional and called us a liar and we were ordered not to speak to any other manager. services of hotel and food are 75 percent of your holiday and they were for us zero. the christmas dinner normally a special occassion but we had to walk away as the service and food were so bad. beware before you book as this hotel is very expensive for what you get.
Taurito princess , gran canaria , via the tour operator TUI , advertised as a 4 star hotel and resort but sadly not , if it was made of glass it had a crack in it, if it was marble it had a crack too. If it was rendered it was either blown or cracked. If it was tiled the grout was missing, if it was painted it was peeling. I won't go on you get the idea, it was just worn out and In desperate of a refit. The all inclusive restaurant was ok as these things go, and the staff polite and helpful, but sadly trapped. You feel sorry for them as no matter how nice they are that won't solve the fact that the air conditioning makes such a terrific noise that you cant sleep, oh and they can't fix it either. Water comes up through the floor in the bathroom when you shower, the TV wouldn't turn off, oh and you can't drink the water. The TUI reps on our resort were also almost useless too. My advice if you can give the hotel and TUI a miss
Just returned from a holiday at Tabaiba Princess...worst holiday experience ever! We booked to rooms with connecting door. At check-in the receptionist says nothing, but when we open the door, there was only one very small room. We complained and the hotel promissed us another room, it later turns out that the hotel is Healy overbooked and a lot of other guests are in the same situation. Our compensation was a fridge and a safty box, we never got any money back. So the hotel earns good money by booking the rooms twice.
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