Name: printemps.com
Telephone: 000000000
Rating: 2.2

Ana Ros Guest

This is the worst store to order from. I ordered a napajiri jacket small they sent me XXL no one ca

This is the worst store to order from. I ordered a napajiri jacket small they sent me XXL no one can use and never returned my reply despite many messages. I am now fighting it with paypal for over 2 months and they want me to pay for return shipping for their own screw up. . Ps they shut down many stores because their customer service is very very bad. DO NOT EVER ORDER FROM THIS STORE ONLINE. . They still owe me 177.00 euros! Real AHOLES

Date of experience: Mar 02, 2026

Karl Peel Guest

1 month ago

Purchased 2 items at the beginning of January. Tracking states that the items are held in customs, a

Purchased 2 items at the beginning of January. Tracking states that the items are held in customs, awaiting shippers instruction. Contacted customer service several times without reply. Still no delivery 20 days on. Had to start a chargeback through my bank to retrieve the funds. Avoid at all costs.

Date of experience: Jan 29, 2026

Jason Walker Guest

2 months ago

Issues with Returns from Germany

I initiated a return a week ago and have yet to receive a return label or form. Customer support has not responded to my inquiries, and the return status on the website offers no updates. Very disappointing service.

Date of experience: Dec 09, 2025

Mandy Long Guest

2 months ago

Efficient and Beautifully Packaged!

Highly efficient and beautifully packaged! I absolutely love it! Whenever there's a discount, it's always a fantastic deal. I do wish there were more makeup options in various brands and shades available. Thank you!

Date of experience: Dec 08, 2025

gwizel Guest

2 months ago

Fantastic Packaging

Efficient service, beautifully packaged! I love it! When there are discounts, it's always a great deal. I hope to see more makeup products from various brands and shades available. Thank you!

Date of experience: Dec 05, 2025

MassiX_48 Guest

3 months ago

Issues with Return Label Access

I ordered as a guest and was told to click a link in the shipping confirmation email to get my return label. Not only do I have to pay for this label, but the link leads to an error page. I reached out to customer support, but they only suggest clicking the link again. It's frustrating and disappointing.

Date of experience: Dec 02, 2025

CR Guest

3 months ago

Wonderful Experience!

I purchased a pair of shoes during a sale and received them within a few days. They are beautiful, and I'm very satisfied with my purchase. I also contacted customer service for another issue, and they replied within 48 hours. Ignore the negative comments; I had a pleasant experience and would buy again!

Date of experience: Nov 26, 2025

BW Guest

3 months ago

Order Not Received

The shipping company stated my order was delivered but provided no proof. I am without my items, and customer service has not been helpful.

Date of experience: Nov 24, 2025

Tracy Lewis Guest

3 months ago

Terrible Service Experience!

I ordered a bag worth £450, but it was stuck in transit, and the tracking shows no updates. I can't reach customer service except through a contact form, and the responses are automated. I'm extremely disappointed, especially since this bag was a gift.

Date of experience: Nov 23, 2025

Margo A. Guest

3 months ago

Delayed Refund After Returning Item

After returning an item the day after receiving it, I still have not received my refund over two weeks later. I've exchanged several emails, but the only response I get is that it's been forwarded to the relevant team. Very inefficient and poor customer service.