Name: printplace.com
Telephone: 8774053949
Rating: 4.2

Callum Hughes Guest

Delivery Timing Issue with Order

I ordered business cards and selected the fastest delivery, paying extra for them because I needed them for an important event on the 26th. Yet, as of today, the cards have not arrived, and I've only received a feedback email instead of the actual delivery. This is more than just a delay; I view it as a failure to meet a paid delivery commitment. The cards were essential for the event, and now that plan is compromised. Therefore, I am requesting a full refund of the extra shipping fees. Not fulfilling a promised service severely damages customer trust, and I feel the company has not acted responsibly in this case. I kindly ask for a prompt review of this situation and confirmation of the refund. Thank you.

Date of experience: Dec 30, 2025

Ezekiel Guest

2 months ago

Refund Request Due to Delivery Failure

I placed an order for business cards with the company and chose the expedited delivery option, paying extra because I needed the cards for an important event on the 26th. However, the cards have not arrived yet, and I've only received a feedback email instead of the actual delivery. This is not just a simple delay; it represents a clear failure to fulfill a paid delivery commitment. The cards were crucial for my event, and that purpose has been compromised. Therefore, I am requesting a full refund of the additional shipping fees. Not honoring a promised service greatly undermines customer trust, and I feel the company has not acted responsibly in this situation. I kindly ask for a prompt review and confirmation of the refund. Thank you.

Date of experience: Dec 29, 2025

Isaiah Butler Guest

2 months ago

Perfect Custom Sizes

The custom sizes were perfect, and ordering from the website was a breeze. The entire process was straightforward. I made an error in selecting the paper type, but that was my mistake, not theirs. I'm very satisfied with the product overall, and I plan to order again in the future.

Date of experience: Dec 17, 2025

Judith Taylor Guest

2 months ago

Cardstock Thickness Issue

The print file could not be used as it was submitted, and I had to make several calls to get it print-ready. Additionally, the cardstock is too thin.

Date of experience: Dec 13, 2025

Louisa Guest

3 months ago

Delivery Took Too Long

The delivery was very slow, taking over three weeks to arrive, after my customer's event. However, the backdrop and hardware arrived on time and were more complex prints.

Date of experience: Dec 01, 2025

IR71 Guest

3 months ago

Quick and Easy Submission

Submitting my materials was easy, and the production was very quick. Everything was well-packed and arrived intact!

Date of experience: Nov 22, 2025

Alma Kelly Guest

3 months ago

Timely Order Completion

My order was completed on time for me to use this coming Sunday. I'm very pleased with the quality of the envelope, and the ability to proof the artwork was fantastic! I will likely reorder in the future.

Date of experience: Nov 18, 2025

Minna Powell Guest

3 months ago

Communication Challenges

The verbal communication was challenging. Once I connected with a fluent English associate, everything went smoothly. The computer/design process worked fine, and the product arrived in excellent condition and looked beautiful. Overall, great job.