Review Time
Ordered a laptop for a holiday present. HP accepted my order, charged my credit card and sent a shipping confirmation. Next i had a cancelation notice. after spending half an hour getting through to HP, the advised the order was cancled due to a "pricing errror" they refused to make good on the sale. Clearly a bait and switch tactic. I don't recomend purchasing from this site. Terrible customer service, after asking to have my call escalated, the representative told me he was the highest I could get, very frustrating. Going to Dell where i know i'll be treated fairlyPurchased my laptop from Dell with a delivery date of 12/17/2020. Received notice the machine would not be ready until 1/22, as this was a holiday present I asked if they ca expedite, rep ask to give them 24 hours. In less time than that, Dell offered to send me an upgraded machine for the same price. Now that’s customer service!
I purchased a laptop online and immediately realized I chose the wrong touchscreen resolution. I tried calling, but after being on hold for quite some time I emailed within the hour. Never reached anyone on the phone. Received an email days later stating I cannot upgrade. I have called numerous times, have reached two people who told me there will be a restocking fee of 15% for cancellation. I have not been successfully transferred to anyone who can help me. The phone call just ends every single time. So not only am I being charged 15% for something I can't use, but I've spent days trying to get a hold of somebody to cancel my order. I have also had 0 luck reaching anyone via HP chat. It shouldn't be an issue to upgrade a touchscreen resolution, especially since I would be paying extra money to HP. Can't wait to be stuck with a useless laptop unless someone picks up the phone at HP so they can get 15% to push a cancel button. UPDATE: I'm still on hold but have written great lyrics to their hold music. SECOND UPDATE: I've now composed a full orchestra version and finally reached a supervisor! I am officially stuck with this laptop because they no longer have touchscreen 1920x1080 available. HP made it clear today that they expect customers to be perfect robots who don't make mistakes and have plenty of time and money to waste.
This is insane. I have been on hold several hours and I cannot get thru to a person. I ordered two items. one shipped one did not . It has been three weeks and there is no updates to the past due ship dates. I keep getting this loop on the voice mail that say to ask to have a form texted to me to ask my question. I leads to an error link. DO NOT BUY FROM THE HP STORE. Better to go order from another supplier as they have ZERO customer service.
Wish I would have read the reviews before buying from the hp store website. I bought a laptop & didn't take a screenshot of the check-out screen. Then found they charged my credit card for $166 more than the check-out amount. Contacted customer service & was told that I had to wait until they emailed me my order number & receipt because they could not research anything or cancel without order number. Their policy states cancellation only within 1st hour. However Hours later the receipt with the higher amount was emailed to me. Rep asked if I had a screenshot of my checkout cart as proof. They are a big scam. They want to charge me cancellation fee & told me they will not honor any sale price because they have the right to change price at any time. Stay away.
From both shipping and receiving with gls i can tell you with 100% certainty AVOID at all costs, shipping wise a week to collect customers orders, another two days to just scan them into the system then another few days delivering which adds up to will never use them again, receiving parcels wow the level of ineptness and outright spoofing beggars belief, example package shows on tracker as incomplete address info, ring depot some guy tells me only my name and town on package, guess what i get the package and on both sides in 140 size font is my full details put there by the sender and that was not the first time that happened, i will no longer purchase from anyone who uses GLS as a shipper. I am sure anyone reading this is as sick as i am of endlessly waiting around for GLS deliveries that never show the only thing they are ever on time with is the spoofing. Go with DPD or AnPost never ever had an issue with this guys, with GLS its issues 90% of the time.
I received great service from your driver Jamie, im living in inch Co. Wexford I was due to receive a package from your company and due to my Eire code being incorrect on my package your driver made contact with me early in the morning to make sure I received my delivery he is a great credit to Gls in the south east il definitely be using Gls again
I've been robbed by GLS Ireland, the man didn't find me at the office, took my box, signed it and told the depo he called me to advise delivery and that is NOT TRUE. GLS is not doing anything in relation to that, it seems they do not care. Apologies are not enough! Terrible service, please do NOT use this service as they are not reliable! I saw in their Facebook page other people who had the same experience, with Covid they are allowed to put fake signatures on the receipt and they are getting away with it...Beware people, check companies who take photograph when deliver.
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