Review Time
If I could leave no stars I would.I have never encountered such a rude and aggressive delivery team.Everything was going smoothly and professionally, I was receiving constant updates as to where the crew were and their ETA.Then it went wrong, I received a notification that they were 7 minutes away, but it was another 45 minutes before they arrived!On arrival, they looked at my front door and said it would be impossible to get the item in, I explained that it could be bought in via the patio doors at the rear of the property, but they refused to even go and look to see if this was a solution. We do currently have scaffolding at the front and side of the property, but there was more than enough room to bring the item in.It was a long, thin bespoke cabinet to house vinyl records, and yet a different courier company were able to safely deliver a 2 and a 3 seater sofa without any problem just a week before!The driver shouted at me in an aggressive tone, at which point I thought, I don't want you in my home and asked them to leave the cabinet on the front drive.My wife arrived home from work a couple of hours later and we managed to get the cabinet in, via the patio doors, with absolutely no issue whatsoever.As disappointed as I was, after having read the reviews on here, all I can say is having seen the damage their crews have caused to some peoples homes, I am actually very glad that they didn't attempt to bring it indoors!If you have a choice of courier, avoid these at all costs, whilst there might be some good people working there, they did employ this crew, who shouldn't be anywhere near a customer service facing job as their attitude was appalling.If you're ordering a large item from a company, I would strongly recommend you check which courier company they use and if it's Proovia then either advise you don't want them or shop with a company that doesn't use them.
The company kept me updated from the moment I purchased the door. I was given a time slot the day before and they were as good as their word. 2 chaps brought the door in and put it in the garage where I wanted it. Polite and helpful. I would recommend this company.
Great communication from this company, both in planning the delivery date and during the day of delivery. We appreciated the regular messages advising of likely time of delivery. The guys were courteous and efficient. Our furniture was respectfully moved and handled, and arrived in excellent condition. Thank you!
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