proovia.delivery

4.6
4.6 Based on 1.8K reviews

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Average Rating

4.6

/
5

1.8K Reviews

5 Star
86%
4 Star
4%
3 Star
2%
2 Star
2%
1 Star
6%

Filtered Reviews

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Review Time

f Carroll
Came on time and perfect condition.and…

Came on time and perfect condition.and there was a back window glass in boot. Excellent !!

5
Date of experience: Sep 04, 2025
west
The delivery drivers kept ringing me to…

The delivery drivers kept ringing me to let me know they were here instead of walking up the drive and pressing the door bell like every other delivery company. When I came to the door, they dumped my 2 tables I had waited 3 months for on the drive and walked off!When I asked if they were going to bring them in at least, they just said they are light and gestured for me to do it myself. Dreadful customer service and bad mannered lazy delivery drivers.

1
Date of experience: Sep 04, 2025
Bernie.
Very easy to deal with

Very easy to deal with, great communication and delivered on time.

5
Date of experience: Sep 04, 2025
Margaret Boyd
Lots of communication and very pleasant…

Lots of communication and very pleasant delivery drivers - what else can you say all good.Margaret B

5
Date of experience: Sep 04, 2025
Chris Puttick
On time and friendly

On time, friendly and polite, put the bookshelves into place

5
Date of experience: Sep 04, 2025
Customer
Polite and efficient

Polite and efficient

5
Date of experience: Sep 04, 2025
Steve
Really poor service

You book and they don't turn up using some rubbish excuse about no room on the van. On top of this they take ages to refund.Won't be using again

1
Date of experience: Sep 04, 2025
Michael Dain
I liked the tracking system with the…

I liked the tracking system with the map and the time of delivery firming up as the driver got nearer

5
Date of experience: Sep 04, 2025
Customer
Customer comes second to the company’s…

Customer comes second to the company’s arrangements.They demand immediate response to their texts.Everything is geared to mobile phone texts and they don’t take into account that not everyone monitors their phone every minute of every day nor that there are areas of the country where there is no signal.They use drivers and assistants whose first language is not English and who are, on occasion, unable to converse in it.No paperwork, for example, no receipt given on pick up, no signature on delivery. Very unnerving.Bike arrived OK, but not on time.

3
Date of experience: Sep 04, 2025
customer
Heavy item delivered in place, right on time

The information Proovia provided on the pick up, delivery schedule and progress was excellent and the delivery was right on time on the day. The two delivery men did the heavy lifting and placed our bulky purchase where it needed to go. Well satisfied.

5
Date of experience: Sep 04, 2025

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