Review Time
I'm unable to give a zero star review, but it's clear they have no understanding of food hygiene. I ordered £340 worth of holiday hampers for family and friends, which arrived on December 23rd at 6 PM. Almost all the boxes were soaked, with the food inside getting wet. Many boxes were severely damaged and crushed, which is unacceptable for Christmas gifts. Now, I'm left without presents for my family. When I reached out to the company about this issue, they dismissed my concerns and suggested I should just accept the condition of the hampers. This is completely unacceptable, and I am now filing a complaint with trading standards. I strongly advise avoiding this company.
I wish I could give a zero-star review, as it’s clear they lack understanding of food hygiene. I ordered a significant amount of Christmas hampers for loved ones, which arrived on December 23rd at 6 PM. Most of the boxes were drenched, with the food inside compromised. Many boxes were damaged and crushed, meant to be gifts. Now, I have no presents for my family and reached out to the company to report the issue. They dismissed my concerns, suggesting I should accept the wet food in these damaged hampers. This is utterly unacceptable, and I am filing a complaint with trading standards. Avoid this company at all costs.
I placed an order weeks ago for delivery on a specific date. I received texts confirming that the order was packed and ready for pickup. Early the next morning, I was informed that my package would arrive between 09:15 and 10:15. It was delivered at 09:30, and everything was securely packed and fully frozen as expected. I can't fault the delivery process, and since this was my first order, I’m looking forward to trying my first pasty. Based on this experience, I will definitely place another order once I've enjoyed this one.
As a 50-year-old male, I don’t often leave reviews, but the outstanding service I've received compels me to share how fantastic this team is and how delicious their products are. I highly recommend them. The customer service is remarkable, and I will absolutely return for more of their delightful pasties.
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Proper Pasty Company are one of the UK's leading retailers of Cornish Pasties. Established in 1999 we supply cafes, restaurants, national trust, leisure and the general public through high street shops and our online store
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