Review Time
Scheduling a technician to come out for maintenance on our unit was easy. The technician arrived on the day and time scheduled. The technician was knowledgeable and friendly. The entire process was easy and pleasant with no issues.
We started with a smaller water supply company that was acquired by Quench. Completely different experience. The Quench company only serviced our device after we requested multiple times. Our contract "auto" renewed and we had to pay even after the equipment was removed. We will never work with them again.
Technician Sean Main completed the installation of 23 units for us over the span of a few days and has been a great communicator during the process. Our site hosts challenging end-users and he has demonstrated superior sensibilities and tact while onsite.
I had a problem with a leak. This was a water purifier from the company quench bought out. So really wasn’t even their equipment. The leak caused damage to my hardwood flooring at my office. Quench sent someone out to assess the situation and took care of everything. I will be a quench customer for as long as I stay in business. This company truly takes care of its customers and my patients absolutely love this water system. I give quench a 10 out of 10!!
What I like is that I get fast service when I call for service or do online. What I’m not happy about is my machine malfunctioned and caused water damage in my business. A filter split and was spraying water out the back of machine which was in the corner so I couldn’t see the leak. It ruined my floating wooden floor. The repair told me to pour a claim in because your company has insurance to cover the damage. I called , the girl gave me a claim number and said I would be called in couple days. A month went by, when I called quench about it, no one would talk to me. Put me on hold and never took my call and no one ever called me back!!!! I had to go to my homeowners insurance to pay for the repairs!
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Culligan Quench partners with workplaces to offer bottleless coolers and sparkling water, ice, and coffee dispensers that streamline operations, improve sustainability and provide cleaner, safer, better-tasting water loved by all.
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