Review Time
Not sure why Home Depot uses this as the contractor for installation. Even 0 is too high for them, negative 100 might be perfectly described their service.I bought the dishwasher from Home Depot, they sent the installation guys via Quick Contractor service. Two guys came to do the very basic installation, took hours to do it, seems not even a handy man to basic home repair. They even asked to pay $100 extra for their works. After they left, we realized the machine was not properly installed, it’s not level at all, the water could coming in, but unable to go out. And also realized the put a nail 1.5” THROUGH the cup board, it can be deadly cause if kid was running around. We filed the case to Home Depot and Quick Contractor, now it’s over a month, still no one fix it yet, they just keep throwing the ball around.NEVER use this company for NY kind of service.
I contacted the Nanaimo Home Depot Oct 21, 2024 regarding installation of a gas dryer I had recently purchased from them. I was advised that the cost for a gas dryer installation would be $209.00 plus tax (there was no mention of additional fees at this time). I paid the total amount ($234.08) and received an email inviting me to book an install appointment online with The Home Depot Authorized Installers Quickcontractors.com the same day. There was no mention of any additional fees in this email. I Received a confirmation email Oct 25, 2024 from Quickcontractors.com that my gas dryer install appointment was scheduled for Monday Nov 18, 2024 between 7am & 12pm again with no mention of any additional fees. I received a reminder email Nov 16, 2024 from Quickcontractors.com that my gas dryer install appointment was scheduled Monday morning between 7am & 12pm and once again there was no mention of any additional fees. On Monday Nov 18, 2024 I was home and had my laundry room prepared for the gas dryer install by 7am per the previous emails I had received from Quickcontractors.com. I eventually received a call at 10am from the plumbing and gas company scheduled to do the gas dryer install (3 hours into the 5 hour install window) advising me that they were leaving Nanaimo on their way to Victoria and would be at my home in an hour and a half. I advised them I live in Nanaimo and confirmed they are also located in Nanaimo. They seemed genuinely surprised that I didn’t live in Victoria and hadn’t booked a plumbing and gas company located 111.3 km from my home to install my gas dryer. Once we had established that I was in Nanaimo and they were in Nanaimo, I was told they would be over shortly. At 11am (4 hours into the 5 hour install window provided by Quickcontractors.com) I received a call from Quickcontractors.com advising me that I needed to pay $50.00 for a gas permit before the work to install my gas dryer could proceed. I advised the person I was speaking with that I had paid for the gas dryer install Oct 21, 2024. I was then told that this was an additional fee on top of the amount I had previously paid. I told the person I was speaking with there is no way they didn’t know they needed a gas permit to do gas work and I said that considering Quickcontractors.com whole business appears to be scheduling this type of work it was ridiculous, unprofessional and super shady to call a customer up on the day of install after making them wait around for four hours and demanding more money from them. I was then put on hold while the person I was speaking with consulted with their manager. They returned to the call and advised me that their manager had told them either I pay the additional fee right now or the plumbing and gas company would skip my appointment and go on to the next one. I told them I was not going to pay an additional fee and stated that I wanted my money back. The person I was speaking with advised me to contact Home Depot for a refund and the call was ended. This company is extremely unprofessional, incompetent and shady. I would advise anyone considering dealing with them to exercise caution and I am surprised and disappointed that Home Depot is comfortable being associated with them.
I just received an email to book my installation service on line and it did not work so I called and was told I have to wait until October 12th!!!! WTH this is unacceptable they need to get their S>>>> together> I would never recommend that you pay RONA for any installation of any appliances cause you'll have to wait forever.
Need a zero rating for this company. Be forewarned, this is who Home Depot Canada uses for their installs and they don’t have your back when something goes awol. Instead, you are dealing with this ridiculous company and their insurance. So do your homework online and I suggest contract someone else to do the install before paying for the service through Home Depot. Multiple issues and damage complaints easily found online for Quick Contractors. D- BBB rating. And they are not backed fully by insurance as one would expect. Their insurance will, at best, cover part. My kitchen sustained $1002.00 worth of damage during a dishwasher install. They offered me first $100 (utterly insulting), then after fighting them for months, they offered $680 as a final offer. They refuse to reimburse the full amount of the repair. It is appalling that Home Depot uses this company. I will never buy from Home Depot again either.
If there was a way for me to upload photos of the mess these guys made and left in my house, I would. They came to me via Home Depot third-party subcontracting, and you can be sure I will be following up with Home Depot since aside from trying to hit me up for more money while they were here, they also made and left a big mess in my kitchen when they came to install a fan-microwave (April 11 2024). They also changed the appointment time at the last minute, wanting a window from 7 am until noon, instead of 7:45 am until 11:15 as planned, which meant I had to be up and ready for them at 7 am, although they didn't show up until 9:30. So why change the window? All of this, plus they did a bad job. They offset the fan-microwave instead of centering it. They splintered the wood they had to drill a hole through to wire it in, so i suspect the bit was blunt. And then they left all the debris from the installation on the floor and in my cabinet. I agree with what I read from another reviewer who said these guys are as shady as shady gets. But they are sloppy and unprofessional too. Obviously, I am taking this up with Home Depot, who've already assured me there won't be any extra billing for the job. And my regret at this moment is that it wasn't until after the job was done that I looked at the reviews for this company.
Shady as shady gets. We paid The Brick 250 for a TV install , contractor shows up and determines because he has to use a ladder to install the TV there is more liability so an additional 280 plus tax must be paid. I guess handy "men" are afraid of heights in this day and age and need to charge a premium to go up 3 feet
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In 2004, QuickContractors.com Inc. was founded with the intent of cleaning up and organizing the contracting industry. As a result of the high demands for skill-based services, there are too many businesses that are jumping on the contracting bandwagon looking to make a quick dollar. These so-called “fly-by-night” contractors are ruining the reputation of many established contractors and service providers as they lower consumer confidence. ...See more
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