Review Time
I ordered a pair of tabis and socks, but they were unfortunately stolen from my porch. I reached out to the company and a lovely representative named Annie replaced my order for free and I only had to pay shipping! Super amazing customer service.
They are super gentle and customer friendly ☺️🌷I needed to go one size down, even I already went to the smaller size than my usual go to.Once I figured out of how expensive the freight charge is to send it back they suggested me 20% discount on the item and a 15% coupon towards my next purchase.
I see a lot of bad reviews and I must say I seriously disagree. I have ordered from here so many times and have always had a good experience. This is a small business people. We in the US are so spoiled by Amazon and everywhere else shipping so quickly but hellloooooo??? You are literally ordering from a different country. On a Totally different timeline. Get a grip. Anyway, Annie has always gotten back to me quickly, even when she was on Etsy. I’m assuming it’s only a few people who work there. Shipping does take a bit, but once the item ships out it’s usually at my door within a week. The quality is so nice, the shoes are so cute, the sizing is the only thing that I get a bit confused about at times. However, if you email them they will totally guide you in the right direction. 5/5 every time, thanks so much to the team at raboesy!!!
I paid extra for express shipping with a promised delivery time of 6–8 days. My order was placed on December 26 and was still not delivered by January 11.Tracking information was unclear and inconsistent, customer service responses were slow, and no refund has been provided despite the express delivery not being fulfilled.Very disappointing experience. I would not recommend paying for express shipping with this company.
My daughter and I ordered from this company because of their cute and unique fashions - one item was the wrong size (we ordered the wrong size). I could not be happier with the prompt, personal and helpful service ; Annie was the representative who offered several helpful suggestions and then followed through with exchanging our item. She responded to emails immediately, from across the world, as if she were next door! Lovely helpful service.
Where do I begin…I ordered three pairs of shoes with expedited shipping, yet received no confirmation for days. Reaching the store was another ordeal. When someone finally responded, I was told one of the pairs was out of stock — even though it still appeared as “in stock” on their website. Had I known, I wouldn’t have ordered them, especially since I needed them urgently. They issued a partial refund, but I’m still waiting for my package.They used “YunExpress,” a courier I’ve never heard of and wouldn’t trust again. It feels like a cheap dropshipping setup. I couldn’t contact the courier at all. I had to contact imile, a company I’ve never even heard of somehow linked to yunexpress. When I finally did, they claimed they couldn’t locate my address (which has never been an issue with any other delivery service.) on top of that they refused to tell me where the distribution centre was where the package got delivered to instead, so there’s another 1-2 days just before they allow me to collect MY items.Save yourself the time, effort, and frustration: buy the same shoes from AliExpress or a reputable retailer. At least you’ll know if items are in stock and your order will be handled by a proper local courier. This experience was completely dodgy from start to finish.I ordered my AliExpress shoes over a week after I ordered my expedited shoes through Rabosey and they STILL arrived before. The quality is just as good too.
Okay so the shoes are so chic, and the ones I received were in great condition, exactly as the image, and worth the price. I got 4 pairs of shoes and all of them were in excellent condition. One of them was a bit too snug on me and I will be returning. I hadn’t received a shipping confirmation email with my order after 3 business days, so I reached out to customer service and they were SO polite and helpful, explained the situation (they were out of stock of one of the shoes I ordered), offered me an adjusted shipping timeline, and I received all 4 shoes in a week. These are easily the cutest shoes I own. I’ll definitely order from them again, maybe just size up if I’m buying their heels
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