regencyforexpats.com

4.5
4.5 Based on 121 reviews

Regency for Expats, a Regency Assurance company, a fully regulated insurance supplier specialising in providing comprehensive international health insurance plans for globally mobile individuals in more than 120 countries. Our aim is to help customers ......

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Average Rating

4.5

/
5

121 Reviews

5 Star
79%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
11%

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Review Time

Nicole
I am a extremely happy Canadian in Costa Rica thank you for your excellent service

I am a brand need customer so far the information and customer service is absolutely amazing thank you for your service and knowledgeable staff

5
Date of experience: Oct 23, 2025
Customer Kay millar
Very happy so far. Nothing to much trouble and quick response to any questions answered promptly.

So far every person I have dealt with via email or speaking to on the phone has been so so helpful and that’s why I went with this company. It started from a compare site but the people I dealt with were great knowing everything about the Regency product and making sure I got and was happy with what I had chosen.

5
Date of experience: Oct 23, 2025
customer
Insurance was sold professionally.

5
Date of experience: Oct 22, 2025
FiX W
Everything very uncomplicated and…

Everything very uncomplicated and friendly for now

5
Date of experience: Oct 22, 2025
Sarah T.
Do Not Use Regency Assurance - Long Delays and Lack of Reimbursement

Please do not rely on Regency for Expats. They take an excruciating amount of time to evaluate claims, and they do not pay the money that they promise on their own brochures. My father died of a very aggressive cancer, and he had a life insurance policy with Regency Assurance. Their brochure promises that 10% of the insured sum will be paid within 24-48 hours of receiving official notice of the death, and we are still waiting for this days later. We are also still waiting to be paid for claims that are over a month old. Throughout all my dealings with them, I have sent the same documents multiple times and have been running in circles. I am not even sure that the emails I am receiving are from real people and not AI, as they seem to completely ignore the concerns I am raising again and again. I am having to escalate this to their regulator, the FSRC in St Nevis, because they refuse to comply with their contractual obligations. Please do NOT rely on Regency Assurance. They will stall to reimburse claims that are covered by your plan, and they will ignore their own contractual promises. Regency Assurance will make the worst time of your lives even more excruciating through their lack of professionalism and lack of care.

1
Date of experience: Oct 21, 2025
Mike Smollon
Easy to sign up they worked with

Easy to sign up they worked withMe in an affordable monthly plan.

5
Date of experience: Oct 20, 2025
Michael Lindner
The best part was the smooth and quick…

The best part was the smooth and quick process of being accepted to Regency. All documents, such as visa applications, arrived immediately via email.There was also a questionnaire in case of treatment, which I found particularly positive because no one wants to fill it out in an emergency situation.Questions are answered immediately within a few hours. That impresses me a lot.

5
Date of experience: Oct 15, 2025
Maude
Very professional service

Very professional service, responsive and personalised.

4
Date of experience: Oct 15, 2025
Mr Jonathan Chivers
Service excellent

Service excellent - over the phone support and explainations

4
Date of experience: Oct 13, 2025
Abdullah Dutse Inuwa
I got a truly professional service

I got a truly professional service. The whole process was smooth. My questions were answered professionally and useful suggestions were offeredA hassle free process

5
Date of experience: Oct 10, 2025

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Business Details

  • Regency for Expats, a Regency Assurance company, a fully regulated insurance supplier specialising in providing comprehensive international health insurance plans for globally mobile individuals in more than 120 countries. Our aim is to help customers ...

  • call +13478753156
  • language https://regencyforexpats.com

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