Review Time
Nearly a year ago, I faced several communication and miscommunication issues when I began working with the service. However, they have significantly enhanced their client relations, website, and follow-up processes. I now believe that anyone can confidently engage with this reputable company.
Scheduling the consultations was straightforward, and the assistants communicated effectively and succinctly. They gradually adjusted my dosage, and I experienced no side effects. My prescriptions consistently arrived punctually and were well-packaged for the medication.
After extensive research on GLP-1 providers, I consistently found myself drawn to this service, so I decided to give them a shot. The previous provider I used ran out of stock for Tirzepatide and suggested I switch medications, which I was reluctant to do since I had such positive results with minimal side effects. This service collaborated with me to determine the appropriate starting dosage, and I managed to secure an appointment with the clinician just two hours after my approval. The clinician was very knowledgeable and took the time to address all my questions, explaining everything in detail. I'm pleased with my decision to trust this service.
The nurse practitioner was very approachable when discussing my weight loss journey, and I am excited to get back on track. I appreciate that there is always someone available to address any questions or concerns I may have.
I am sharing my frustration regarding my prescription refill timeline. I placed my order on November 12, and after 22 days, I still haven't received it. I would like management to reach out to me directly and discuss this timeline. Here’s what happened: November 7 - Refill Reminder; November 12 - Requested refill; received acknowledgment stating it would arrive in 3-5 days. Shortly after, I was informed about a potential benefit from a medication. On November 13, my prescription was paused due to my inquiry about it. My spouse's prescription arrived on November 14. On November 22, I called to check on my order and was told to redo a survey. After completing the reorder, support reached out about an allergy concern, which I clarified I do not have. They then asked me to make another appointment with a nurse practitioner. After some back and forth, I finally had an appointment on November 26 and was assured my order was being processed. However, I received another email about allergies the next day, despite my previous confirmations. On November 30, I received a call admitting multiple errors were made, and I was promised my prescription would be sent out promptly. Yet, later that evening, I received conflicting messages from support. I contacted them again on December 1 and was assured everything was fine, but as of December 3, I still have not received anything. This has been an extremely disappointing experience.
During the Thanksgiving holiday week, I required an early refill for a trip. I reached out to the company, and the representative exceeded my expectations to ensure I received my medication promptly. I truly appreciate their help!
The platform was simple to navigate. The support team was exceptional—no long wait times and very attentive. They conducted a thorough assessment of my medical situation; lab tests were easy to obtain and were reviewed and communicated promptly. Medications were delivered on the same day they were shipped. I have consistently lost weight and have not experienced any side effects. I'm almost at my target weight within just a few months!
I began using Tirzepatide in April of 2025, and the onboarding process was incredibly smooth and informative, addressing all my initial concerns. Getting lab work done was straightforward and cost-free. Throughout my journey, I've had various questions regarding travel and surgery, and the clinicians and staff have been very responsive, knowledgeable, and helpful. I'm nearing my goal of losing 30 lbs. However, I’ve been non-weight bearing for 6 weeks, which has slowed my weight loss despite my prior exercise routine. The good news is that I haven’t regained any weight, possibly thanks to chair exercises, and the product has proven to be very effective for me. I couldn't be more satisfied with the entire experience. I feel reassured about my weight loss journey and plan to consult with a clinician soon about a maintenance strategy and their continued support! I wholeheartedly recommend this service for anyone on a similar path!
Avoid this service at all costs. They enroll you in a monthly subscription, claiming your account will only be charged when you 'refill', but they charge you regardless of whether you request a refill. I didn't need to increase my medication, so I didn't require a monthly refill. They charged me nonetheless. When I requested a refund, they denied it and also refused to provide the refill.
The pricing was straightforward and reasonable. I really valued the fact that I had a video chat with a real person to discuss my prescription, which made me feel more at ease and supported. The medications were also shipped promptly. Highly recommend!
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