Review Time
Ordered in stock tool trolley in boxing day sale 24th Dec. Click and Collect Pickup in 1 to 3 days. I rang store on 29th Dec and they said item is in transit from distribution centre. Now it is 5th Jan. I have not had any official communication updating my order pickup date or any reasonable explanation why it wasnt available in 1 to 3 days.
Went to Rolleston Repco to purchase item on sale. Was told store did not yet have stock of item. Hornby had some so would get one sent over for me and I would just pay the special price on collection.Collected item and was charged a $10 courier fee for the transfer. Not told about it. Would gone to Hornby to purchase had I been told about it. Told staff that but they clearly didn't care and just shrugged and said Sorry.Feeling ripped off and angry. Will not go there again!
Dont buy snow chains at Repco. The website which links to a company called Snowsweat is difficult to use and confusing. Bought the wrong ones, which they would only take back if we bought much more expensive $600 + chains. Would not recommend, unlikely to buy from again
Click and collect 30 mins "Advertised online" 2 hours a waiting.2 headlightsRang customer serviceWouldn't even tell me her name passed on to store couldn't give any type of information apart from wait for email we are busy.Should have realised 30 mins click and collect is for quiet times. Never actually seen more than 3 or 4 people in a Repco at one time ever.Don't want to risk waiting 21 days for a refund. Wow another NZ institution gone the way of "if I am busy screw you"
Don’t buy your snow chains with repco!!We had a near death experience. On the advice of an employee at Repco, we bought snow chains for our Toyota Hiace. The chains break after just 10 minutes of driving up Mount Lyford. The chains were tight around the wheels, this was also checked after a short drive. We stood with our car next to a steep precipice, which then slid further towards the precipice. We were terrified!!!! After a while someone came who was the manager of the ski slope. He got the van turned but then the car quickly moved further down because of all the snow/ice. It was that the ice below melted for a bit otherwise we don't know how this would have ended.The biggest joke was that we went back to the store to return the chains and they told us there was nothing wrong with the chains and waved us away to go up the mountain, which was completely irresponsible!!! We even spoke to the regional manager who told us that we return the chains because we would no longer need them and that we could get our money back! What a crazy person for this to be your first thoughts!!!
Have made several purchases recently - both click-and-collect and online delivery. Overall been really impressed with the service provided. Click-and-Collect orders have been prepared and ready to pickup in quick time. Online orders have been dispatched promptly and received with minimal wait. Staff at Repco Kerikeri are always helpful and provide great customer service.
Went in to buy part .have always had good service from this store. Looking around for the part I wanted and noticed half or the customers in the store weren’t wearing masks .The staff were .Sign on door telling people mask wearing is mandatory.No one in store is enforcing this ,or even questioning.I told the lady at the counter this and left .I won’t be back Grant
great service at fitzgerald ave repco in christchurch. young chap there took me straight to the coolant i needed for my wee barina and helped me out. mind you i only needed 5 litres not 7, the touch screen thing that showed you what product to buy was wrong for my car, but it wasnt his fault. i ended up buying too much but hey.
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