Review Time
I paid for Resend on March 9, and my account was suspended on March 10, just one day later. My sending remained disabled until March 28.
During that period, I lost 18 days of paid subscription time and my business operations were disrupted because I use the service only for transactional emails such as OTP, login verification, and notifications.
This issue caused me significant financial damage, estimated at more than $500. Although my account was eventually restored, Resend did not provide a clear response regarding compensation, refund, or extension for the lost subscription period.
I was not using the service for spam or marketing abuse. My usage was strictly transactional. From my perspective, it is unfair to suspend a paid account for that long, restore it later, and then ignore the question of lost paid time and business impact.
I hope Resend improves its review process and offers fair compensation when customers lose access due to internal restrictions on their side.
I spent weeks integrating Resend only to have my account permanently suspended after a single deliverability audit. No warning, no 'sandbox' mode notification, just a total block on a legitimate e-commerce domain. Their 'support' is non-existent when you actually need a human to review a technical edge case. Don't build your business on a foundation that can disappear without a conversation. Extremely disappointing for a supposedly developer-first platform.
I paid for Resend on March 9, and my account was suspended on March 10, just one day later. My sending remained disabled until March 28.During that period, I lost 18 days of paid subscription time and my business operations were disrupted because I use the service only for transactional emails such as OTP, login verification, and notifications.This issue caused me significant financial damage, estimated at more than $500. Although my account was eventually restored, Resend did not provide a clear response regarding compensation, refund, or extension for the lost subscription period.I was not using the service for spam or marketing abuse. My usage was strictly transactional. From my perspective, it is unfair to suspend a paid account for that long, restore it later, and then ignore the question of lost paid time and business impact.I hope Resend improves its review process and offers fair compensation when customers lose access due to internal restrictions on their side.
They suspended account when we were getting a lot of new customers/traffic. We lost tons of them because of the Resend. They decided to suspend our account, we were waiting for their response - a long time, and after that they decided to keep the ban! This is worst provider ever.Also sometimes their API keys stops working and you need to create new ones for no reason.We lost tons of money, their services is unreliable.
Account suspended with no response from support in over 24 hours. We are losing money and receiving complaints from customers at not being able to perform critical tasks like signing up. Absolute show-stopper and completely unacceptable. Switching away from these jokers.
Claim your business profile now and gain access to all features and respond to customer reviews.
