Review Time
AVOID - An experience that turned out expensive.After receiving the impression kit there was issues posting. The label would not scan but the post office accepted it anyway. Unbeknown to me the label was for a customer and my impression ended up at some unsuspecting persons house. I was sent a second impression kit but it the time it took to arrive the impression kit that was posted initially was forwarded onto Retainer Xpress. I received my first set of retainers but the fit was shocking. I couldn’t even get them onto my teeth. After contacting Retainer Express I was sent another impression kit. Replacement retainers were sent out which were not a great fit but I was able to get them into my teeth so I thought I’d give them a go. What a mistake that was as they ended up cracking one of my crowns. A very costly mistake. Take it from me, go to a dentist and have them done properly.
Super impressed! Much cheaper than the dentist and the service was so quick. I was a bit nervous about using an online company, and their replies were a bit slow, however this may be a one man band kind of business so I tried not to worry and turns out i didnt need to. Will be recommending to others!
Customer service was fantastic from start to finish. I was alerted when they received my moulds and when my new retainers had been dispatched. It was quick and a fraction of the cost from a dentist but just as good quality. Very pleased and would definitely recommend!
Had real difficulties with the process. Even the biggest of the 3 moulds sent was too small. I was sent an extendable set, but had to ask to find out that it needs to be adjusted in hot water. Unfortunately this meant after adjustment that the mould was almost completely flat, and the putty just moved to one side when trying to take an impression. Bought around 3 packets of extra putty trying to make it work, but eventually gave up after lots of frustration.I've since gone to a dentist, with impressions taken and retainers created with no problem, for around the same price.
Really pleased with my new retainers. The team were helpful providing feedback and advice with the impression kit (via WhatsApp). Kit arrived Tuesday, I sent off my impressions on Wednesday and my new set of upper and lower retainers arrived today (Friday). They seem much better quality and fit than the ones purchased through my orthodontist 6 years ago.
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