Review Time
I’m so happy that I searched for a well rated online company, meaning I didn’t have to pay extortionate dentist fees also having to return for collection and didn’t have to wait weeks for them to be ready. The process was so easy and comfortable to do at home. I have recommended them many of times to friends and family and will definitely be returning when I need them replacing. Thank you so much for providing such a convenient service.
I recently ordered a set of dental retainers from this company, and I have to say I was thoroughly impressed by their exceptional speed. From the moment I placed my order, the entire process was streamlined and efficient. I received frequent updates at every stage, from when my impression kit was shipped, to when my retainers were being made, and finally, when they were on their way to me. I didn’t expect such a quick turnaround, but my retainers arrived far sooner than anticipated. For anyone who needs retainers in a hurry, this business delivers on its promise of fast service without cutting corners.In addition to the speed, the quality and precision of the custom-fit retainers really stood out. After completing the impression process (which was easy thanks to their detailed instructions), the retainers that arrived were a perfect fit. I could immediately feel how well they conformed to my teeth, offering a comfortable, snug hold without any awkward pressure or discomfort. The craftsmanship was evident, and the materials felt sturdy yet lightweight, designed to last. Unlike other retainers I’ve used in the past, these felt almost seamless, making them much easier to wear consistently, whether during the day or overnight.What really made the experience exceptional, though, was the customer service. Throughout the entire process, their team was available to answer questions, guide me through the fitting process, and address any concerns I had. They were incredibly responsive and knowledgeable, which gave me confidence in my purchase from start to finish. It was clear that they prioritize customer satisfaction as much as speed and quality. Overall, this company not only provides fast and high-quality custom retainers, but they also back it up with outstanding service that makes the entire experience smooth and reassuring.
One of the worst customer experiences I've ever had.This is a truly awful product. I have seen more wear on my Retainer Xpress retainer in just a few months than I have on my original retainer that lasted over a decade. They tried to pass this off as normal wear and tear which, anyone who uses a retainer, would know this to be far from the truth.When contacting the company, their customer service is dreadful. I was offered a partial refund, after many emails regarding my complaint, only to be told I had to return the used product (to no end) or destroy it and send proof - so strange and unhelpful. I have had to seek legal advice and I am not going through the small claims court. Despite receiving a letter from my solicitor, they still don't reply unless absolutely badgered with emails.They are breaking so many consumer rights laws which would be inexcusable at best but for the product to be this bad, it's unbelievable.DO NOT PURCHASE BY ANY MEANS.
I recently had a great experience with Retainer Xpress, their service was very quick, I had all the support and info I needed to take my imprints (was easier than I had originally thought) and my custom retainers fit just as expected. I also got my imprints back which I can use again in the future. Before going with them, I had reviewed other UK-based options but honestly, I think I made a great choice with them. Accordingly, this will be my go-to place for retainers when I need new ones in the future.
I recently had a whitening tray made by Retainer Xpress. The tray fits perfectly, allowing me to whiten my teeth comfortably. It came in a sleek, durable case that keeps it safe and clean. The entire process was smooth, and the quality of the product is good. If you're looking to brighten your smile with a whitening tray, Retainer Xpress is the way to go!
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