Review Time
I recently received my custom nightguard from Retainer Xpress, and I couldn't be more impressed! I have severe issues with teeth grinding, and they delivered exactly what I needed, right on time. The quality is great, the nightguard is perfectly thick, providing the protection I require without feeling bulky or uncomfortable. Retainer Xpress really came through for me, ensuring I got a top-notch product when I needed it most. Highly recommend their service!
I was staying in the UK for some weeks and I lost my night guard and to avoid any hassle with appointments I gave Retainer Xpress a go opting for the Xpress delivery. From start to finish I had my nightguards in days. They fit very well and I got them in time for my flight.Very clear instructions.
Amazing communication & great service- opted for same day collection and had everything by the end of the day. Well made, just like the retainers I get from my orthodontist for double the price! Will definitely be back for an insurance set!
They’ve chipped my moulds in 3 different places and these were my original moulds after getting my teeth done 5years ago. No, I have no moulds. Their policy states that moulds may break in the process so you have to sign your waiver (you don’t get to know this till after they’ve send you out the package). Retainers needs trimming down and do not feel tight but loose (Even though you can hear a click when you put them in and out) as they feel like gum shields rather than retainers, my teeth will definitely shift without that support. I asked for a refund twice and they kept Diverting the subject saying my retainers are fine. The retainers are very poor quality and the very thin and they can easily bend. Just stay away from this company not worth the hassle, pay more and use a more reliable company with Excellent customer service!!I have all the email and WhatsUp evidence me asking for a refund, and yet still they interested the sounds and look perfect. My information is not false, I have pictures of my moulds chipped. And when they send you your mail parcel packaging, you sign your name to say the moulds may get chipped in the process.
Really fast service - we sent in our own mould, I received a whatsapp message to tell me it was received and suitable to make a replacement retainer - and the new retainer arrived speedily and fits perfectly - would definitely recommend.
I ordered the kit to take impressions myself at home and send these off for new upper and lower retainers. The kit came within a couple of days, was very clear and had adequate spare putty. Quick responses for impression approval on WhatsApp. They had sent me new retainers within 2 days of receiving my impressions.The retainers fit well and the material feels good quality. They sent back my impressions so I would be able to send them off again next time I want new retainers.I was worried about using a digital service for this but I really recommend it for something quicker, more flexible, and cheaper than the dentist!
I was very happy with the retainers, they fit my son perfectly. It was a bit long the process because we had to do the moulds for the lower retainer twice. I would have like it to have a contact phone number to clarify things quicker in stead of waiting for emails/WhatsApps to come through, but overall it was a good and professional service so I will recommend Retainer Xpress
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