Review Time
I want to flag this company for extremely poor service. I ordered a retainer and what arrived was unusable — the design didn’t match what I requested, one tooth was missing entirely, and the fit was so tight it was painful. I explained the problems clearly, yet they refused to remake it or offer any refund. In my view, this is not a professional way to operate
From start to finish, my experience was a pleasant one, I spoke with someone who discussed the process, time lines etc as I was a little nervous of how my retainers would fit properly. I had nothing to worry about as the retainers were perfect.I would say my experience with this company was really positive where the retainers are so affordable too.Anyone wishing to avoid paying exorbitant prices at a dentist and getting a great service and more importantly well fitted retainers, please look up Retainer Xpress.
Be careful, most of the 5 stars reviews are fake. My experience was very disappointing. After receiving a retainer that was not made correctly, I raised the issue, but my concerns were dismissed and I was not offered a refund or a solution. When I insisted on having the problem addressed, my access was blocked. Based on my experience, I cannot recommend this place
Very quick service! Was able to pick up my retainers within 2 days, Mateo was really informative and made sure I knew all the relative information when picking them up. Retainers are amazing quality and even comes with a durable case. Customer service via WhatsApp was incredibly quick and helpful. Definitely would recommend! 😊
Very disappointing experience overall. I paid a retainer with clear expectations about the work and level of support required. Not only did the retainer not fit the scope of what was actually delivered, but as soon as the payment was received, the team essentially disappeared. Communication stopped, messages went unanswered, and no meaningful progress was made on the tasks they committed to.This is not the professionalism or reliability anyone should expect from a service provider. I would strongly advise others to be cautious before entering into any agreement with them.
I needed new retainers and my usual dentist supplier was around £220 for upper and lower. Did not know what to expect using Retainer Xpress, but for over 1/2 the price cheaper I was willing to give it a go. Super fast delivery of the kit to make my own impression and while it was a bit tricky to complete, the service and communication was spot on. I sent back the moulds using the prenpaid envelope. I received my new retainers 4 days after I sent off the moulds!! Super quick, great service highly recommended.
VERY expensive mistake using these guys, the retainers have not held the teeth in place so they have moved considerably. Gutted having spent thousands on having them moved!My advice is go straight to the dentist and get retainers there.They are cheap for a reason!!Just to follow up from there responseI have messaged many times and i have been refused replacement aligners unless i pay in full again so there caring and altristic sounding message is poppycock.It should read please contact our team and we will happily ignore you!!Avoid these money grabbers!!
I ordered an Upper and Lower Retainer Kit Feb 2024, and was impressed that I could order the additional thickness, from 1mm to 1.5mm. I can grind my teeth so this helps my retainers last longer. I’ve been wearing retainers for ten years and only this thickness has made my retainers last more than 2 years. The only reason I’m ordering a new pair is because I’m getting my permanent retainer removed so I want a new set to fit properly. The price is very good so I don’t need to consider delaying getting a new retainer.
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