Review Time
Paid £63 for shoes which on arrival were much too small. Customer service responded: 'Our sizes follow the CN (Asian) size system, which can run smaller than standard EU/UK sizes.' So I had ordered size 41 but received much smaller shoes. I then paid £15 to return 3 weeks ago but have neither received refund nor heard from them. No where did I see these details when ordering.
I've just taken delivery of my first pair of Retrostep shoes, and I love them. I suffer from Plantar Fasciitis and struggle to get comfortable shoes. These wide toe box shoes with a cushioning but flat sole are perfect. Just be aware that these shoes run small. I'm normally a UK size 6. With these I'm a size 7.
The customer service I received from Lisa was phenomenal. She talked me through everything to make sure the fit of the shoes was perfect. Lisa went above and beyond and is a real asset to Retrostep. The shoes are lovely and fit like a glove thanks to Lisa's guidance.
Ordered mary jane flat shoes. Proved to be small and narrow. To obtain refund it is necessary to return to china. Mail cost £23. This is not explained when purchasing. Response from "lisa" seems to be our fault shoes did not fit. Altogether a most unsatisfactory experience. Will NOT recommending them or ordering again.
I bought a pair of shoes from retrostep but a few days later received two emails. One saying the item was out of stock and another saying that I,the customer, had requested a refund (I did not request a refund because I had thought the shoes were on their way). I then realised they had taken the payment (usually a company will cancel the transaction immediately). I contacted them and was sent a message saying that I had been refunded, but days later I am still out of pocket and with no shoes. They are also marketed as being local to the UK but I noticed Chinese characters in the response I was sent. Never again and I’d advise never to buy from them.
Great shoes, very happy!I wasn’t sure about ordering at first since it was my first time shopping on this site, but I’m so glad I gave it a try. The shoes turned out exactly as I hoped — well-made, comfortable, and stylish. The fit is perfect, and they look even nicer in person. I’ve already received a few compliments!I have wide feet, and it’s always hard for me to find shoes that fit well in physical stores. These wide-toe shoes were a wonderful surprise — they are roomy, soft, and super comfortable to walk in. I couldn’t be happier and would highly recommend them to anyone looking for well-made, stylish shoes that actually fit.Customer service was also very responsive, which made the whole experience even better. I will definitely order again!
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