Review Time
Bait-and-switch pricing once you’re locked inWe signed up to Rezdy on the clear understanding that pricing was a monthly fee plus $1 per offline booking. That suited our fishing business perfectly — we are highly weather-dependent and primarily take bookings in person, while potentially moving to online bookings via a website in the future.Throughout the entire setup and onboarding process, there was no mention whatsoever that we would later be told our plan was unsuitable, that we would be required to change plans, or that offline bookings would ever be subject to percentage-based fees. We were never told there was any requirement to be online or to use Rezdy for payments.We invested months setting up the system, learning the software, and integrating it into our operations. Then, three to four months in — once we were comfortable and reliant on the platform — Rezdy abruptly informed us that we had to change plans because it was supposedly more suitable for our business.When we asked to compare plans, we were pushed toward a Marketplace plan that:Is not displayed anywhere on their websiteCharges 3% of all bookings, online or offlineApplies even though we do not take payments through RezdyApplies even though bookings are manually enteredIn other words, Rezdy is now seeking a percentage of our revenue for bookings they did not generate and payments they do not process.When we stated that we wished to remain on the Foundation plan we originally signed up for, we were given an ultimatum: switch to the new plan within three days or leave the platform entirely.This is not transparency or fair dealing. It is a classic bait-and-switch, timed precisely when a business is most embedded in the software and leaving is most disruptive.Rezdy may suit businesses that operate fully online and process payments through the platform. For weather-dependent or in-person operators, proceed with extreme caution — the pricing you sign up to may not be the pricing you’re allowed to keep.Extremely disappointing experience.
Bait-and-switch pricing once you’re locked in
We signed up to Rezdy on the clear understanding that pricing was a monthly fee plus $1 per offline booking. That suited our fishing business perfectly — we are highly weather-dependent and primarily take bookings in person, while potentially moving to online bookings via a website in the future.
Throughout the entire setup and onboarding process, there was no mention whatsoever that we would later be told our plan was unsuitable, that we would be required to change plans, or that offline bookings would ever be subject to percentage-based fees. We were never told there was any requirement to be online or to use Rezdy for payments.
We invested months setting up the system, learning the software, and integrating it into our operations. Then, three to four months in — once we were comfortable and reliant on the platform — Rezdy abruptly informed us that we had to change plans because it was supposedly more suitable for our business.
When we asked to compare plans, we were pushed toward a Marketplace plan that:
Is not displayed anywhere on their website
Charges 3% of all bookings, online or offline
Applies even though we do not take payments through Rezdy
Applies even though bookings are manually entered
In other words, Rezdy is now seeking a percentage of our revenue for bookings they did not generate and payments they do not process.
When we stated that we wished to remain on the Foundation plan we originally signed up for, we were given an ultimatum: switch to the new plan within three days or leave the platform entirely.
This is not transparency or fair dealing. It is a classic bait-and-switch, timed precisely when a business is most embedded in the software and leaving is most disruptive.
Rezdy may suit businesses that operate fully online and process payments through the platform. For weather-dependent or in-person operators, proceed with extreme caution — the pricing you sign up to may not be the pricing you’re allowed to keep.
Extremely disappointing experience.
If you want to cancel your plan, you have to first find their support email which is a struggle, and then you have to email them. Paid $300 for nothing didn't even use it. All the reviews on here complaining of the same thing and given they let you upgrade so easily from within your account I doubt it would be hard to add a cancel button in the same location and yet they seem to refuse to.
After initiating a trial I discovered there was no accessible in-app method to cancel. I contacted Rezdy sales on two occasions to request termination and to halt the $249 USD billing attempts. A support representative, Craig Honeysett, indicated that pre-sales would respond to my repeated cancellation requests; however, no response was received, and today a $249 USD charge was processed despite my numerous emails requesting immediate cancellation and containing proof that I have never used their software. This appears to constitute a deceptive billing pattern. I have retained all correspondence and will dispute any unapproved charges with my financial institution. If nothing is done I will take further action.DO NOT TRUST THIS COMPANY.
I signed up for a trial and discovered there is no clear way to cancel inside the platform. I contacted Rezdy sales twice asking to cancel the trial and stop attempting the $249 charge on my card. No reply, no confirmation, and the charge attempts keep retrying.This is deliberate, dark billing pattern. They are an absolute disgrace, it feels like robbery. There is NO CANCEL BUTTON, I got NO RESPONSE, JUST REPEATED PAYMENT PINGS.I’ve kept records and will be disputing any unauthorized charges with my bank. Proceed with caution.
Rezdy used to be cutting-edge, but is no longer. It’s not been updated in any significant way in years. Rumors of a new platform exist, but I’m wondering if it’s just the prayers I’m hearing from subscribers. There are more glitches, patches, and workarounds than any other program I know. Now, the software looks like Wincruise from the early 2000's, and I don’t know if they’ll be able to fix it without scrapping the entire program and starting over. Maybe ChatGPT could help. Right now, I wouldn’t purchase it. We are cancelling after the summer season. We’ve spoken only to a handful of people. All support is on chat. The wrong answers are given for serious problems, only to open another chat and find out what the previous support agent said was totally wrong. It cost us thousands. Since their merger with Check Front and Regionado, it seems all time and attention is taken up in integrating these behemoths.
Contacted Rezdy to advise that a business they offer vouchers for has gone bust. Specifically, that they should stop selling vouchers for them. A month later and vouchers are still available.As of 14 July 2025 it appears the site, Ben’s Brew Tours has finally been taken down. My review still stands
We have tried for 6 Months to close our account. We have sent several emails, online chat etc and it is like a roundabout - they resopnd saying 'yes - we have closed your account' and then the next month we receive yet another email and we have to start all over again sending the chat/emails requesting to close the account. They can never find a record of previous communications.....and so the annoying and frustrating process begins again. DO NOT USE THIS COMPANY - there are dozens of other options out there!
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