Review Time
Our experience using ANDY was second to none. The booking process was seamless and it was very easy to make changes to my booking when my flight times changed. I received prompt emails to confirm my booking and then when I had been assigned a driver. The email contained the drivers photograph, mobile no and car details and so I was able to communicate with him directly. Victor my driver was so professional and the car was very clean and spacious with water provided. The journey was excellent and I will definitely use ANDY again.
1 star because i cannot put less.. We are from The Blackpine Hotel in Andorra. We had some customers arranging a trip with them, they waited in the lobby for haf an hour. Later on, they contacted their customer service: Only available via whatsapp... and they said that it seems that the taxi drived didn't notice the drive. They have already paid for. We arranged another transfer for them. An hour later, they called them in order to pick them up, they told it was a missconfusion and to cancel our transfer service.. Unacceptable.
Our experience using ANDY was second to none. The booking process was seamless and it was very easy to make changes to my booking when my flight times changed. I received prompt emails to confirm my booking and then when I had been assigned a driver. The email contained the drivers photograph, mobile no and car details and so I was able to communicate with him directly. Victor my driver was so professional and the car was very clean and spacious with water provided. The journey was excellent and I will definitely use ANDY again.
Excellent communication and service. There was a rockfall closing the road from Toulouse to Andorra which meant a huge detour, but we were kept informed of the situation the whole time. We then changed our return flight to fly out of Barcelona and they changed our booking very efficiently. Our return driver arrived at the hotel approximately 45mins early and was happy to wait in reception until we were ready.
My driver Andres was fantastic, so helpful and polite, we got stuck in traffic and he was patient and kind helping me find my way when i got to my destination too. The car was spacious and he brought water and sweets for me for the journey. I would highly recommend him. Thankyou !
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