righttiles.co.uk

4.7
4.7 Based on 41 reviews

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Average Rating

4.7

/
5

41 Reviews

5 Star
93%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
7%

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Gosia Jakowska
Beautiful tiles, helpful service

Right Tiles have a big range of indoor tiles and so we were able to find the perfect colour and pattern. At first we struggled to decide because it was not possible to get a sample but once that happened it all went smoothly and we bought tiles for two bathrooms and the entire downstairs. The delivery was on time, one pack of tiles was missing but it was very easy to arrange the additional pack. A big big thank you to Lali at Right Tiles Farnborough. If not Lali, we would have spent much more time searching for the right product and we probably wouldn't have had them on time for the installers. Lali also advised us on the grout type and in general the communication with Lali was very easy and made our life much easier during a very stressful year.Gosia and Daniel

5
Date of experience: Oct 22, 2025
Paul Ramkissoon
Awful Customer Service

Dear Sir/Madam I am writing this review in the hope that the owners will be able to intervene as their staff and/or policy are bad for customers. Tiles were delivered broken and they have insisted on us going to collect the replacement tiles when I told them that we had no vehicle large enough for such large tiles. After two weeks of haggling we were forced to send our handyman with his van and the replacement tiles were broken so it was a wasted journey so I emailed but they are ignoring me, so I went into the Farnborough store looking for Abdullah and found a very rude person called Ali.I asked about the replacement tiles and he said you did not have them and then I asked why my emails are being ignored and he said he had no idea and then I asked about details for the owners and he told me they do not work in any of their stores so I asked him for a full refund and he refused so I told him that I had a tiler charging me £250 a day for tiles he does not have to fit and that I will be suing the company for our losses and Ali told me to go ahead without any concern about Customer care.

1
Date of experience: Oct 09, 2025
Lothian Elliott
Great tile shop with friendly knowledgeable staff!

I ordered my downstairs floor tiles from the Croydon branch. Everyone in there is very helpful and friendly. The way the tiles are displayed is excellent and makes it easy to browse the different designs. When my order arrived unfortunately 2 of the tiles were broken. They immediately replaced the tiles and threw in a bag of grout for my trouble. I returned a few weeks later to order my bathroom tiles from them. I’m very happy to recommend this tile shop!

5
Date of experience: Oct 01, 2025
Mohan Chhapadia
Exceptional Service from Right Tiles

We had a fantastic experience with Right Tiles thanks to their outstanding customer service. Vimal went above and beyond to help us secure the exact tile we were looking for - he even stayed beyond working hours to make sure everything was sorted. His dedication, patience, and professionalism truly made the process smooth and stress-free.Highly recommend Right Tiles for anyone looking for quality products and exceptional service. Thank you again, Vimal!

5
Date of experience: Sep 23, 2025
Terrible experience at this tile shop

Terrible experience at this tile shop. Maddy’s (Mohit) customer service was unacceptable — he was not truthful about the returns policy and kept changing his statements when questioned. No returns policy was displayed in store, which feels misleading and dishonest. The whole experience left me frustrated and upset. I would not recommend this place to anyone looking for reliable service.

1
Date of experience: Sep 21, 2025
Great quality Tiles

Good quality tiles and good customer service.

5
Date of experience: Sep 19, 2025
Niyati Thaker
Very great customer service by Parth…

Very great customer service by Parth from Right Tiles Haworth branch. Too supportive and enthusiasm has been shown towards us regarding choosing the best tiles for our home. I would recommend Right Tiles!!

5
Date of experience: Sep 19, 2025
Apex Pridator
Friendly staff

It's a very good experience visit the right tiles. They work like their name they have wide range nd variety of tiles. The staff is very helpful specially mohit. He helps me to find right tiles for my kitchen.Thanks I will recommend to all my friends to visit once nd you will be very grateful nd find the right spot for your house to make more beautiful.

5
Date of experience: Sep 03, 2025
Himalayan Lust
Great service and Selections

Great service and hundreds of selections of tiles. I would definitely recommend this shop for your tiles and flooring.

5
Date of experience: Aug 15, 2025
Reynold Parker
I am builder dealing with Gatwick…

I am builder dealing with Gatwick stores from long and they always impressed me.

5
Date of experience: Jun 12, 2025

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