Review Time
After trading in are old motorhome for a 2019 elddis back in June 2024. The problems began the day of collection when we had to wait for the carpets to dry, that they had a week to clean.This was then followed by me discovering they had not given the vehicle an MOT as promised, this was then left to me to organise.After handing over all documents and specificly asking about the road tax refund on my old vehicle l was informed that this would be automatically done and would not be a problem.So after numerous phone calls it transpired that they hadn't told DVLA of the transfer, even after informing them after 4 weeks there was a problem.So it now appears I'm out of pocket for around 5 months road tax, they did offer a free habitation check which would involve me making a 6 hour round trip plus supervising them in doing it properly as they can't be trusted to carry it out on their own.All this with not even a phone call from the company director offering an apology for their failings.So I would not recommend this company to anyone.
I discovered that this company was suspended due to non-compliance from the National Caravan Council approved workshop scheme. Admin told me that they were to remove their literature from the motorhome website. They are still advertising now as a member although they have not removed the accreditation fooling the public 10/2/25. Rude owner, bad workmanship and customer service.
Collected our brand new Chausson 650 Etape line yesterday July 2024. Extremely pleased with the excellent service from all staff, from Barry in sales, to Andy at handover and the polite friendly ladies on the telephone, answering all of our anxious questions. This dealer has a huge selection of Motorhomes, Mini Caravans and roof tents in stock at very competitive prices. Highly recommend River Motorhomes. (Thank you for the Champagne and Chocolates too).Mr & Mrs KennedySurrey
Ordered a Mink Camper from them at the Great Outdoor show. Was promised an open order and refund for 6 months, in writing. Since then I have had to cancel the order and they are refusing to send the refund via any of the secure methods I have offered. Now just ignoring me and the £995.00 they owe. Cannot be trusted.
Rivermotorhomes (Stratford) sold us an ex demo Chausson with "all the bells and whistles"-a roof rack, ladder bike rack and extra fog lights, solar and a side bar light. The side bar light scraped on the awning every time it was opened and then fell off. The roof rack leaked due to lack of sealant and the extra fog lights came on one night and couldn't be turned off. The AA man said" the wiring is the worst I've ever seen". On taking the vehicle back to get the damp fixed only 3 of the 4 areas were fixed despite us supplying a full report of all 4 areas.The area with 90% damp was not attended to in the week it was left with them.Many calls were made to try and get things fixed and in most instances the calls were not returned.We would not recommend this company to anybody.
River Motorhomes sold us a second hand Autotrail back in January 2023. The vehicle was not ready for collection even after a month of paying a deposit. Even when we paid in full the vehicle was still not ready and was told to take it away and snag it. Numerous faults and issues were noted, included damage that wasn’t there when we viewed it. The vehicle has been back to River Motorhomes on numerous occasions after breaking down on every trip we took in the first year. Thankfully, we had own recovery insurance in place. Since then the vehicle has still continued to have faults which has resulted in us paying out a lot of money in excess of £1,000 to get to the bottom of the electrical fault alone. Even now, it is still not at the standard it was promised and we have been left with a damaged leaking roof which was caused by them and only a strip of tape has been used to repair the entire length of the roof. They would not refund or replace and continue to not reply to any correspondence. Very poor customer service, untrustworthy and incompetent service teams and dishonest management.
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