Review Time
Don't bother. I was gifted a £300 pair of Sugar Cane jeans from their Manchester store for Christmas. After just three months of normal wear, the stitching failed and caused a massive hole between the thighs. When I contacted management, they basically said "tough luck." They refused to offer a repair or replacement, claiming that a £300 pair of jeans falling apart in 12 weeks is just "part of the raw denim journey" and told me to pay for a tailor myself. I’ve had £30 Primark jeans last for years. Save your money and go somewhere that actually stands by their products.
Don't bother. I was gifted a £300 pair of Sugar Cane jeans from their Manchester store for Christmas. After just three months of normal wear, the stitching failed and caused a massive hole between the thighs. When I contacted management, they basically said "tough luck." They refused to offer a repair or replacement, claiming that a £300 pair of jeans falling apart in 12 weeks is just "part of the raw denim journey" and told me to pay for a tailor myself. I’ve had £30 Primark jeans last for years. Save your money and go somewhere that actually stands by their products.
I wanted to buy some new jeans and read good things online about R & H. It just so happened that there was a 15% sale on the weekend I happened to be visiting which made things even better. The staff are friendly and extremely helpful and they stock an extensive range of Japanese denim. Will be visiting again in future.
I purchased a pair of tees (PBJ) from Rivets and hide...i've been kindly contacted by the team to double check my actual size before shipping! Then the shipping and delivery were processed within a few days (I'm in Paris) . In the end the tees are wonderfull and i'll for sure reorder on this eshop! Highly and warmly recomanded!
Purchased an Iron heart shirt from them recently.Staff could not have been more helpful or friendly when e mailing about sizing.Even a hand written card in the package when it arrived, a nice personal touch.Best customer service I've had from a shop.
I sent off a pair of jeans to be hemmed ( jeans that I didn't even buy at Rivet & Hide ) and the whole process was handled so well, I thought I'd better write this review (something I never ever do) just to say how good the customer service was. I can't remember the last time I've dealt with a business that is this "on it" it's been an almost dreamlike experience where everything runs smoothly and things happen when they say they are going to happen and everything is all fine in the end. It's like a retail fairytale.
I am beyond impressed with the whole team at Rivet and Hide. They have delivered my best experience with online shopping ever. I can only look forward to shopping at one of their store in person in the future.Their service is of the highest calibre, and each product I’ve bought is worth every penny. I have made two purchases in the last 10 days and they went out of their way to make sure it was the right fit for me and hemmed to my liking, along with delivering each order impressively fast to Norway. Cannot recommend them enough.
I've bought a few t-shirts from R&H recently and the online service has been pretty incredible. The vast majority of online transactions are completely automated with no human interaction but at R&H you are getting actual human contact with advice and expert recommendations. This is kind of next level stuff. I cannot recommend R&H highly enough and will be visiting in person soon to buy a pair of jeans.
Rivet and hide has to be the best shop in the UK for quality denim and apparel.I ended up buying a pair of samurai jeans and a Rogue territory wax jacket.The service was first class and my jeans were hemmed while I waited in the shop.I think the guy who served me was Edwin?.He's a top bloke and supplied me with complementary rivet and hide pale ale as I waited for the hemming. I honestly have never received better service whilst buying clothes. Edwin and the dudes who hemmed my jeans are a credit to a fantastic company which has the best selection of Japanese denim in the UK. Many thanks, Ryan
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At Rivet & Hide we source clothes and accessories that are well crafted and built to last. A blend of timeless, understated style with enduring quality.
