Review Time
I ordered a Rogue Territory jacket via the website, in my haste I ordered the wrong size(XS) Other suppliers would have have happily sent this.But the guys, Tom and Rob at Rivet just checked via email if this was correct and suggested I review my measurements. Thankfully, I did and went for the small.All through the process of online purchase they were so helpful and patient.The jacket arrived within 24 hour. Its brilliant and a perfect fit.I would recommend this retailer to anybody. Their service and consideration is worthy of much more than 5 stars.Thanks chaps !
A great experience from start to finish. I ordered a pair of chinos and a couple of denim jackets, i was unsure on style and size with the denim jackets as was buying online. The delivery was very fast, couple of days from point of order, well packed and classy with hand written notes.Had to return the jackets and get a larger size in one style, yet again easy and fast. Chinos were bang on.Anyhow. First class operation.
UPDATE: After a pleasant handling and contact with the shop owner, Rivet & Hide has now won my trust again. A five-star follow-up and dialogue. Neat. They have won my trust again and I will shop there again. Hope for a 5-star experience also in the store next time.Original review: Having only e-shopped from Rivet & Hide, it was with great anticipation that I walked into their store in London. But jeez, what a bad reception. (I was the only customer in the store for the whole time). Two people who couldn't care less about me. If I asked a question, one of them responded with such a short answer that it made me wonder if they really wanted to sell products and get happy customers and loyal fans. I walked around the store, "squeezed" and felt several products, but no one asked me a single question. Or even showed any interest in me. This is not the experience I previously had with, among others, Danny over e-mail before an online purchase. I actually now regret that I made the purchase. What is even worse is that about 1 hour later a friend of mine walked in who was also visiting London (togehther with me), he had exactly the same bad experience. No, I will not return to this store. There are several other selvedge / denim /leather jacket stores that will surely give you a smile, guide you through the alternatives and stand for great service. But that didn't happen at Rivet & Hide London.
The entire team at Rivet and Hide are extremely knowledgable, friendly and helpful. The new location has a carefully curated and extensive range of jeans and other well made clothing. In addition, while it doesn't look like it, the store is wheelchair accessible with an adapted changing room and a brilliant hidden platform lift. Well worth a visit, you will not be disappointed.
I have only bought a pair of Iron Heart jeans from this company and everything went as promised. Free shipping and no taxes to the EU. Fast delivery. Excellent comms (email - as expected - to confirm sizing and (free) hemming, which was well made). Highly recommended if you are into high quality clothing.
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At Rivet & Hide we source clothes and accessories that are well crafted and built to last. A blend of timeless, understated style with enduring quality.
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