rockuniverse.co.uk

3.2
3.2 Based on 20 reviews

Small family run business selling Officially licensed music, TV and film merchandise online....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.2

/
5

20 Reviews

5 Star
43%
4 Star
10%
3 Star
0%
2 Star
5%
1 Star
43%

Filtered Reviews

Filter Reviews

Review Time

Austen
Delayed order + no reply!

Still haven’t received it after 2 weeks, and no response to my emails asking how long it is going to take!

1
Date of experience: Jul 04, 2023
Cyrus Smith
Not yet received.

Item ordered & still not received, seems pretty pointless asking for a review !!!!!!No indication given that it is on the way, but I have had an apology for the delay.Just as well it’s a Xmas t shirt - roll on December.

1
Date of experience: Jun 24, 2023
David
Yay!!!

HiFantastic!!! Enormously happy with my T. Had probs with address on package leading to some Kafkaesque machinations with Royal Mail, but unsure where the blame lies there. But have T now and joyously happy with it. Thank You!!!!!!✌️👍✌️👍✌️Paul Tabram

5
Date of experience: Jun 18, 2023
Theguspro64
Items didnt arrive

Two items from my order on 18th June, still not here and no one is replying to me via the website or email. Its ridiculous. I have sent many emails! They have now missed my daughters birthday, so I have asked for a refund. No response. I would never order from here again.

1
Date of experience: Jun 17, 2023
Elton Price
So far very disappointed

So far very disappointed, i will update this reveiw if anything changes.Ordered an item and paid for next day delivery. Repeatedly receieved emails stating there was an issue and my order was delayed. Contacted the company asking for a refund on my postage. No response. Finally receive an email stating its out for delivery. Track the package and see that it has been delievered to the wrong address. Double check the address on my order is correct, which it was. Unable to see if the address on the package was printed correctly so do not know if this is a fault with Royal Mail or Rock Universe.If Royal Mail are unable to retrieve the package it is on Rock Universe to put in the claim to be able to refund me. As Rock Universe have not responded to any previous messages yet I feel that i will be out of pocket with no itema as I have no faith in their customer service so far.

1
Date of experience: Jun 17, 2023
Kaylee Lewis
great product fair prices would buy…

great product fair prices would buy again.

5
Date of experience: Jun 14, 2023
Willy Adams
Delivery was a little slow

Delivery was a little slow, also I received a mis print t shirt. Overall the t shirt is really nice and I love it so not much more can be said!

4
Date of experience: Jun 11, 2023
Winter Foster
Unforgivable no way

48hr turnaround 😡 nope that didn't happen, the shirt was to be worn at my best friends funeral where i was a pallbearer. He was a devoted pink floyd fan. I feel like i kinda let him down.Sorry guys I'm not impressed if it was any other event i wouldn't be bothered. But i was laying my best friend to rest that's disrespectful.

1
Date of experience: Jun 09, 2023
rkt30800
Great quality!

Shipping was great and products were super comfy and high quality!!

5
Date of experience: Jun 05, 2023
Sheena Kelly
Took ages to dispatch the item

Took ages to dispatch the item, which when it arrived is of a poor quality. Not overly pleased, was tempted to return.

2
Date of experience: May 27, 2023

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More