Review Time
The product itself is excellent, but the customer support is severely lacking. I received no replies to my emails or any acknowledgment of my return request. It wasn’t until I reached out on social media that I finally received a response. I’m still waiting for my exchange. It’s unfortunate—quality products deserve better service.
Beautiful item but incredibly poor customer support. I received no replies to my emails, no acknowledgment of my return, and only got a response after posting on social media. I'm still waiting for my exchange. It's unfortunate — quality products deserve better support.
The other reviews made me a bit anxious about this product, but I chose to trust the process—and I’m glad I did. It took some time for the product to arrive, but it was nothing out of the ordinary. Overall, I'm happy with the quality after a few wears and washes; air drying for 2-3 days works best.
Awful experience; shipping was supposed to take 2-3 days, but it’s been nearly a month. When they finally responded to my email, they claimed it would ship the next day. Clearly, that didn’t happen, and now I’m moving and can’t change the delivery address. Overall, a terrible experience.
⚠️ Important: Read Before Purchasing ⚠️ To anyone reading this: please, DO NOT buy from this store. I spent over 500 euros and deeply regret it. Here’s why: • There’s no proper return process; you pay for return shipping, but they won't provide an address. • They rarely respond to emails or social media messages. If you contact them on Instagram, they’ll just direct you to email, which they ignore. • No updates or confirmations after placing an order. • The clothing quality is decent, but: • Sizes are completely inaccurate. • Clothes shrink after washing. • What you receive looks nothing like what they advertise. • No customer support or assistance—just silence. Don’t make the same mistake I did. This is the worst online shopping experience I’ve ever encountered.
Avoid this company! I rarely leave reviews, but my experience was so bad that I felt I had to warn others. First, I faced a hefty import tax for my order of two hoodies (I’m in the UK). While it's not entirely the company’s fault, it marked the start of a frustrating journey. After waiting two months for delivery, the hoodies arrived and were completely different from what was advertised. The sizing was inaccurate according to their size guide. Their customer service is nonexistent; they don’t respond to messages or emails. After returning the hoodies with the promise of a full refund, I've been chasing them for months without any success. Save yourself the trouble and steer clear of this company. The recent overly positive reviews seem suspicious.
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