Review Time
We have just come back from the Singapore to Hong Kong cruise on the celebrity solstice which ROL arranged as an overall package.The flight to Singapore had a stop over in Munich for 5 hrs so the overall travelling time was 20hrs in budget class. The itinerary was completely misleading, when they advertise stopping at Bangkok and Hanoi, you are actually 3hrs away on a coach minimum as they are nearly 100km from the ports.Lastly the journey home from the ship was absolutely disgraceful. We left the ship at 6am, waited until 9.30am for the ROL representative to pick us up, we was them taken around Hong Kong and then taken to the airport for 5pm, our flight didn't leave until 11.30pm, after a 13 hour flight in cattle class where you can't sleep, we stop at Zurich for another 4hrs to catch a flight to Heathrow which was just under 2hrs, by the time we had got home which was another 2hrs. We had been travelling for 34hrs without sleep, yet we paid 8k for the holiday, yet other people had direct flights back to the UK and went straight from the boat for alot less. Ill never use Rol again. They have no idea what they are organising and the impact on the customers
Another painless experience booking a new cruise with ROL. The agent was friendly and efficient and able to give me any information that I asked for.Didn't have to hold on too long before my call was answered and the whole booking and payment was done in less than 15 minutes.
Second time we have used ROL and like the first time, nothing is too much trouble. At ease speaking to someone who is an expert at what she does. In case you need to get back you are given a direct phone line to her. As expected we did need to get back, Friends wanted to join the trip. Excellent personal treatment and of course excellent val
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