rolcruise.co.uk

4.9
4.9 Based on 257 reviews

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Average Rating

4.9

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5

257 Reviews

5 Star
95%
4 Star
5%
3 Star
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Darren Bush
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We have just come back from the Singapore to Hong Kong cruise on the celebrity solstice which ROL arranged as an overall package.The flight to Singapore had a stop over in Munich for 5 hrs so the overall travelling time was 20hrs in budget class. The itinerary was completely misleading, when they advertise stopping at Bangkok and Hanoi, you are actually 3hrs away on a coach minimum as they are nearly 100km from the ports.Lastly the journey home from the ship was absolutely disgraceful. We left the ship at 6am, waited until 9.30am for the ROL representative to pick us up, we was them taken around Hong Kong and then taken to the airport for 5pm, our flight didn't leave until 11.30pm, after a 13 hour flight in cattle class where you can't sleep, we stop at Zurich for another 4hrs to catch a flight to Heathrow which was just under 2hrs, by the time we had got home which was another 2hrs. We had been travelling for 34hrs without sleep, yet we paid 8k for the holiday, yet other people had direct flights back to the UK and went straight from the boat for alot less. Ill never use Rol again. They have no idea what they are organising and the impact on the customers

1
Date of experience: Mar 16, 2026
Jojo
Quick and painless booking process…

Another painless experience booking a new cruise with ROL. The agent was friendly and efficient and able to give me any information that I asked for.Didn't have to hold on too long before my call was answered and the whole booking and payment was done in less than 15 minutes.

5
Date of experience: Mar 16, 2026
Mr. Robert Taylor
Good customer service and very quick in…

Good customer service and very quick in sending the information.

5
Date of experience: Mar 16, 2026
Michael  Tai
Always know that ROL will look after us…

Always know that ROL will look after us and find the best deal.

5
Date of experience: Mar 16, 2026
Mrs Bowers
Very professional

Very professional , answered all questions , pleasant and polite and a good price .

5
Date of experience: Mar 16, 2026
Mr Westoby
Marvellous!

The lady that I spoke to was very helpful and gave me all the information that I needed, including putting us forward for an upgrade, which would be nice, as it will be my wife's 80th birthday on August 31st.

5
Date of experience: Mar 16, 2026
MR ALAN PRYER
Excellent and very helpful from Callum.

Excellent and very helpful from Callum.Fully explained details of booking.

5
Date of experience: Mar 16, 2026
Mrs Allman
The member of staff was cheerful

The member of staff was cheerful, knowledgeable and helpfulPut me at ease and made the whole process very easy

5
Date of experience: Mar 16, 2026
Mr. David Straw
Customer focused, Brilliant.

The ROL agents are always customer focused to delivery a service second to none.

5
Date of experience: Mar 15, 2026
Tony Allen
Second time we have used ROL, again Excellence

Second time we have used ROL and like the first time, nothing is too much trouble. At ease speaking to someone who is an expert at what she does. In case you need to get back you are given a direct phone line to her. As expected we did need to get back, Friends wanted to join the trip. Excellent personal treatment and of course excellent val

5
Date of experience: Mar 15, 2026

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