Review Time
The service received was brilliant!! I have to thank Polly who has been so intuitive in answering my questions
I have changed my car, and I asked the question of whether my existing roof rails and bike carrier would fit on my new car. Polly was able to give good advice of what can be used from my existing kit, and what needs to be purchased to be able to utilise it on my new car.
I am very happy, albeit need to purchase some parts, that the bikes can be transported on the roof of the new car.
Thanks Polly and team, you have restored the faith of excellent customer service
The service received was brilliant!! I have to thank Polly who has been so intuitive in answering my questionsI have changed my car, and I asked the question of whether my existing roof rails and bike carrier would fit on my new car. Polly was able to give good advice of what can be used from my existing kit, and what needs to be purchased to be able to utilise it on my new car. I am very happy, albeit need to purchase some parts, that the bikes can be transported on the roof of the new car. Thanks Polly and team, you have restored the faith of excellent customer service
I've contacted many companies about the best roof system for my tent box with no joy. This company was the only one totake time and recommend the correct product. I wanted thule and they gave spot on advice with even better price. Great company and service.
Hi, having bought several products of the company of the last couple of years, again the roof-bars (Cruz Aero Fuse) for my wife's Mercedes EQA were great value for money, i highly recommend. I had a follow up call from customer services, following a slight issue with the DX delivery service which was resolved, but the call was appreciated. Can't recommend the company and the roof-bars enough 5Star for both!
I needed to return a bike rack as it did not fit my 4x4. Roof Box response was super helpful and clear. I ordered the replacement, it arrived and 4 days later the return was picked up and processed within 2 weeks. Throughout, communication has been clear, helpful and timely. Well done!
This is Trustpilot, right? Well I can tell you that can definitely trust The Roof Box Company. There was an issue with the product that I ordered, fault of the original supplier, not the Roof Box Company. It's the busy xmas period, and I cannot believe how rapidly and professionally Laura and Hattie have dealt with my problem. Real credit to the organisation.
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